Kimberly Baum
Charleston,US
Summary
Sales leader with a proven track record in strategic sales planning and client relationship management. Recognized for consistently exceeding quotas while fostering a culture of teamwork and collaboration. Expertise in negotiating contracts and enhancing client satisfaction through innovative solutions, ensuring maximum value from software investments. Committed to driving growth and delivering exceptional results.
Overview
20
20
years of professional experience
Work History
Manager, Sales and Customer Support
Antique Edit
Charleston, South Carolina
03.2024 - 03.2026
- Founded and operated a specialty antiques shop in Charleston,SC.
- Sourced over 200 unique items through estate sales and auctions, achieving 28% annual revenue growth.
- Restored and reconditioned furniture, enhancing resale value by an average of 30%.
- Optimized online listings, increasing online sales from 1% to 25% of total revenue within 12 months.
Principal, Software Client Leader - Healthcare
IBM
Remote
01.2023 - 03.2024
- Spearheaded software sales strategy for top-tier healthcare accounts, including CVS, Humana and Highmark.
- Established a reputation for excellence by consistently meeting or exceeding individual targets and contributing towards the overall success of the IBM software sales efforts.
- Achieved 168% of a $38M sales quota through strategic execution and opportunity identification.
- Drove customer success by ensuring seamless software deployments leveraging IBM's diverse software portfolio.
- Managed client relationships by coordinating project deliverables, ensuring alignment between client expectations and software capabilities.
- Negotiated contracts, securing competitive pricing for clients while maintaining profitability.
- Demonstrated adaptability when working under pressure by juggling multiple large clients simultaneously and delivering on deadlines.
Sales Manager
IBM
Remote
01.2018 - 12.2022
- Led a high-performing team of 10 sales professionals in the financial sector at IBM.
- Fostered a collaborative environment through mentorship, enhancing team dynamics and performance.
- Achieved exceptional quota results, reaching 220% in 2018 and consistently above 150% through 2021.
- Analyzed sales data with team to identify opportunities for improvement and implemented targeted action plans accordingly for each software pillar.
- Collaborated with marketing to create targeted Z campaigns, increasing awareness of new product offerings and features.
- Presented quarterly business reviews to stakeholders, highlighting achievements and outlining strategic initiatives for future growth opportunities.
- Utilized CRM software to track sales activities, manage customer relationships, and generate detailed reports for executive review.
- Attended IT industry events, user groups and conventions to expand sales opportunities.
Business Unit Executive
IBM
Remote
01.2017 - 12.2017
- Managed the IBM Cloud Sales team across North America consistently surpassing revenue targets.
- Collaborated with senior leadership to develop long-term strategic plans that align with corporate objectives.
- Improved internal communication channels and business partner channels fostering a collaborative work environment.
- Designed and executed an innovative revenue-generating program for the Cloud Brand, enhancing market presence.
Sales Manager - Transportation, Insurance, Finance
IBM
Remote
01.2013 - 12.2016
- Empowered the Z software team of 12 to drive revenue growth in transportation, insurance and financial sectors.
- Achieved exceptional sales growth of 98% in 2014, 105% in 2015, and a remarkable 248% in 2016.
- Enhanced performance and sales productivity by optimizing territories and account planning.
- Led cross-functional technical teams to enhance customer engagement strategies, resulting in improved client retention and satisfaction scores.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Served as a customer advocate and customer engagement coordinator with Sr. Leadership.
Sr. Sales Account Executive
IBM
Remote, PA
08.2006 - 12.2012
- Managed Signature accounts across Eastern PA and Delaware, enhancing client relationships through tailored Enterprise Solutions.
- Recognized in the Masters Club for surpassing sales goals consistently in 2003, 2004 and 2005.
Education
Bachelor of Science - Business
Robert Morris University
Pittsburgh, PASkills
- Teamwork and collaboration
- Executive Communication
- Negotiation
- Sales expertise
- Client support
- Strategic sales planning
- Sales reporting and forecasting
- Client relationship management
Personal Information
Title: Technology Sales Professional
Timeline
Manager, Sales and Customer Support
Antique Edit
03.2024 - 03.2026
Principal, Software Client Leader - Healthcare
IBM
01.2023 - 03.2024
Sales Manager
IBM
01.2018 - 12.2022
Business Unit Executive
IBM
01.2017 - 12.2017
Sales Manager - Transportation, Insurance, Finance
IBM
01.2013 - 12.2016
Sr. Sales Account Executive
IBM
08.2006 - 12.2012
Bachelor of Science - Business
Robert Morris University