Kimberly Bellamy
Conway,SC
Summary
Having 8.5+ years of work experience. I'm aiming to leverage a proven knowledge of customer service and leadership skills to successfully fill the Training role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
20
20
years of professional experience
Work History
Team Lead
Startek Myrtle Beach SC
Myrtle Beach, SC
06.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Engagement Specialist
Startek Myrtle Beach SC
310 Hinson Dr
08.2021 - Current
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
Front Desk/Office Clerk
HAMPTON INN NORTHWOOD
Myrtle Beach, SC, US
09.2015 - Current
- Greet, register, and assign rooms to guests of hotels or motels
- Make and confirm reservations
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Transmit and receive messages, using telephones or telephone switchboards
Cashier
MARSHALLS
Myrtle Beach, SC, US
10.2013 - 04.2014
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Exchange merchandise for customers and accept returns
- Greet customers and ascertain what each customer wants or needs
Front Desk/Office Clerk
HAMPTON INN HARBOURGATE
Little River, SC, US
02.2005 - 06.2009
- Make and confirm reservations
- Date-stamp, sort, and rack incoming mail and messages
- Arrange tours, taxis, or restaurant reservations for customers
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Transmit and receive messages, using telephones or telephone switchboards
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Keep records of room availability and guests' accounts, manually or using computers
- Greet, register, and assign rooms to guests of hotels or motels
Education
High School Diploma -
Loris High School
Loris, SC06.2000
Skills
- Communications
- Attention to detail
- Conflict resolution
- Customer focus
- Employee training
- Building a relationship
- Integrity
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Teamwork: Interpersonal Skills, Proficient, 09/01/20
- Sales Skills, Familiar, 09/01/20
Timeline
Team Lead
Startek Myrtle Beach SC
06.2024 - Current
Engagement Specialist
Startek Myrtle Beach SC
08.2021 - Current
Front Desk/Office Clerk
HAMPTON INN NORTHWOOD
09.2015 - Current
Cashier
MARSHALLS
10.2013 - 04.2014
Front Desk/Office Clerk
HAMPTON INN HARBOURGATE
02.2005 - 06.2009
High School Diploma -
Loris High School