Kimberly Benson
Birmingham,AL
Summary
Dedicated professional with a strong commitment to delivering exceptional customer service. Proven track record of exceeding customer expectations and resolving issues in a timely and efficient manner. Skilled in building rapport with diverse individuals and adept at identifying and addressing customer needs. Committed to maintaining a positive and friendly demeanor while consistently upholding company values and policies. Seeking an opportunity to leverage customer service expertise to contribute to a dynamic team and drive overall customer satisfaction.
Overview
20
20
years of professional experience
Work History
Call Center Representative
Two Maids Franchising
Birmingham, AL
08.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified upselling opportunities to increase revenue generation.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Patient Care Tech
MJ's Boarding Care
Birmingham, AL
02.2005 - Current
- Turn or reposition bedridden patients
- Provide physical support to assist patients to perform daily living activities, i.e
- Getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Review patients’ dietary restrictions, food allergies, and preferences to ensure patients receive the appropriate diet
- Document or report observations of patient behavior, complaints, or physical symptoms to nurses
- Remind patients to take medications or nutritional supplements
- Feed patients or assist patients to eat or drink
Call Center Representative
Wells Fargo
Homewood, AL
11.2016 - 02.2020
- Conferred with customers by telephone to provide information about products or services, close accounts, or obtain details of complaints
- Checked to ensure that appropriate changes were made to resolve customers’ problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collected deposits or payments, or arranged for billing
Pharmacy Tech
Walmart Pharmacy
Homewood, AL
10.2012 - 11.2016
- Received written prescriptions; refilled requests; verified that information was complete and accurate
- Answered telephones, responding to questions or requests
- Prepacked bulk medicines, filled bottles with prescribed medications, and typed and affixed labels
- Prepared and processed medical insurance claim forms and records
- Priced and filed prescriptions that have been filled
- Established or maintained patient profiles, including lists of medications taken by individual patients
- Ordered, labeled, and counted stock of medications, chemicals, or supplies and entered inventory data into computer
Lab Tech
BioLife Plasma
Hoover, AL
01.2009 - 10.2012
- Collected plasma samples from patients
- Prepared plasma samples by using centrifuges
- Set up, maintained, calibrated, cleaned, and tested sterility of medical laboratory equipment
- Analyzed and recorded test data to issue reports
Education
High School Diploma -
Clay-Chalkville High School
Pinson, ALSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
Timeline
Call Center Representative
Two Maids Franchising
08.2022 - Current
Call Center Representative
Wells Fargo
11.2016 - 02.2020
Pharmacy Tech
Walmart Pharmacy
10.2012 - 11.2016
Lab Tech
BioLife Plasma
01.2009 - 10.2012
Patient Care Tech
MJ's Boarding Care
02.2005 - Current
High School Diploma -
Clay-Chalkville High School