Kimberly Bick
New Holland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers while meeting company demands. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Expert in coordinating customer service teams and programs to enhance productivity.
Overview
29
29
years of professional experience
Work History
Lead Customer Service Representative
First State Bank
Washington Court House, OH
02.2006 - 02.2026
- Led customer service team in resolving complex issues, ensuring high satisfaction levels.
- Streamlined communication processes between departments, improving response times and service delivery.
- Implemented quality assurance measures to maintain service standards and promote continuous improvement.
- Mentored new representatives, fostering a collaborative and supportive work environment
- Collaborated with management on strategic initiatives to drive customer satisfaction
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Burger King
Washington Court House, OH
01.1997 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Delivered exceptional customer service, resolving issues promptly to enhance guest satisfaction
- Collaborated with team members to maintain cleanliness and organization of food counters
Education
High School Diploma -
Miami Trace High School
Washington Court House, OH05-1990
Skills
- Call management
- Customer support
- Account management
- Attention to detail
- Positive and friendly
- Team training and leadership
- Cash Handling
Timeline
Lead Customer Service Representative
First State Bank
02.2006 - 02.2026
Cashier
Burger King
01.1997 - 04.2014
High School Diploma -
Miami Trace High School