Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly blackford

russellville,Kentucky

Summary

Dynamic Lead Health Service Professional at Dungarvin Inc. with a proven track record in complaint resolution and exceptional communication. Successfully enhanced client satisfaction.

Knowledgeable with solid background in service delivery and customer support. Consistently recognized for resolving client issues promptly and maintaining high customer satisfaction. Demonstrated ability to utilize problem-solving and communication skills to ensure smooth operations.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Lead Health Service Professional

Dungarvin Inc.
08.2023 - 06.2025
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
  • Collaborated with team members to deliver exceptional customer experiences.
  • Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
  • Resolved customer complaints, ensuring an optimal resolution for both the client and company.
  • Increased customer loyalty through personalized attention and genuine care for their needs.
  • Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
  • Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
  • Maintained detailed records of all interactions with customers to ensure proper follow-up and communication.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

Office Manager

Dungarvin Inc.
09.2020 - 08.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Family Home Provider

Rescare Homecare
02.2019 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Office Coordinator

Rescare Homecare
05.2016 - 02.2019
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Monitored front areas so that questions could be promptly addressed.

Education

General Studies

Warren East High School
Bowling Green, Ky
05-1989

Skills

  • Complaint resolution
  • Paperwork processing
  • Audit reporting
  • Teamwork
  • Attention to detail
  • Time management
  • Reliability
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Self motivation

Timeline

Lead Health Service Professional

Dungarvin Inc.
08.2023 - 06.2025

Office Manager

Dungarvin Inc.
09.2020 - 08.2023

Family Home Provider

Rescare Homecare
02.2019 - 05.2020

Office Coordinator

Rescare Homecare
05.2016 - 02.2019

General Studies

Warren East High School

Similar Profiles

CREATE PROFILE