Summary
Overview
Work History
Education
Skills
Special Projects & Teams
Accomplishments
Affiliations
Timeline
Generic

Kimberly Boswell

Baltimore,MD

Summary

Inflight Leader with 5+ years expertise in providing dedicated leadership to Flight Attendants, Base Staff and peers. Adept in having crucial conversations to facilitate positive changed behavior. Highly-motivated and innovative, with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Seasoned at working effectively, unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Inflight Supervisor

Southwest Airlines
BWI
10.2018 - Current
  • Excels in job duties daily by supporting Operational needs, Coaching and Counseling Flight Attendants in correct procedures and policies, and providing Hospitality to peers and direct reports, measured by receiving Exceptional or Rock Solid ranking consistently in performance reviews.
  • Mentors and Trains New Supervisors in current Domicile and System-wide supporting Building Great Teams, Maintaining Relationships, and Developing People.
  • Participates in Special Projects, Subject Matter Expert Teams, and Mentorship Programs fostering Strategic Thinking, Improving Continuously, and Maintaining Business Acumen.
  • Provides insight and feedback continuously to Leadership and designated forums to identify and Solve Problems, provide Effective Communication and foster a Clear Direction for the Team.

Inflight Base Coordinator

SOUTHWEST AIRLINES
BWI
05.2016 - 09.2018
  • Designed and Implemented procedures to streamline administrative processes for Inflight Base Staff, increasing opportunities for Flight Attendant Engagement.
  • Created and Executed Base initiatives including outstation gatherings to increase community for BWI Based Flight Attendants.
  • Increased Hospitality Standards by creating an environment of open dialog and approachability for our internal customers.

General Manager

IMAGE CREATORS SALON AND SPA
Severna Park, MD
04.2006 - 06.2016
  • Increased guest satisfaction through training and leading by example with over 35-45 employees on a daily basis, marked by increased revenue, Google & Yelp Reviews, and employee retention.
  • Human Resources, including recruitment, interviewing, hiring, coaching, discipline, and employee achievement recognition
  • Defined, Created, Implemented and Trained support staff and Guest Relations staff on improved Guest experience protocols
  • Profit Generation, including but not limited to pricing level system, promotions, inventory control and analysis, and new service creation; increasing profits by 3% to 7% annually.

Education

Bachelor of Science - Hospitality Management

Johnson & Wales
Providence, RI
06.2003

Skills

  • Standard Operating Procedure Development
  • M365 Proficient
  • Conflict Resolution / Crucial Conersations
  • Procedure & Regulatory Compliance

Special Projects & Teams

  • Inflight Supervisor Mentor Team 2021-Current
  • Inflight Content Author Team 2021-Current
  • Inflight Experts Team 2020-Current
  • M365 Champion Network 2022-Current
  • FAST Base Supervisor 2019-2023
  • MAX8 Return to Service Program 2021
  • Company Wide Culture Committee 2018-2021

Accomplishments

  • December 2023 Southwest Champion Award Winner
  • 2023 Efficiency Award Winner - Inflight Content Author Team
  • 2021 BWI Supervisor of the Year

Affiliations

  • Advanced Scuba Diver, NITROX Certified
  • Master Baker
  • Former Girl Scout Leader

Timeline

Inflight Supervisor

Southwest Airlines
10.2018 - Current

Inflight Base Coordinator

SOUTHWEST AIRLINES
05.2016 - 09.2018

General Manager

IMAGE CREATORS SALON AND SPA
04.2006 - 06.2016

Bachelor of Science - Hospitality Management

Johnson & Wales

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Kimberly Boswell