Open To Work
Kimberly Bottorff
Henryville,IN
Summary
19 years of office administration experience with a strong background in call center operations. Over 10 years of expertise in customer service and support, complemented by 5 years of supervisory experience in government settings. Proven ability to manage teams effectively and enhance operational efficiency. Seeking to leverage extensive skills in a new professional environment.. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
SUPERVISORY STATISTICAL ASSISTANT
US Census Bureau
Jeffersonville, United States
09.2024 - 05.2025
- Supervised team performance in a call center environment, developed performance plans, and coordinated resource allocation to optimize efficiency and meet project goals.
- Spearheaded initiatives enhancing data collection accuracy for national economic projects.
- Implemented streamlined processes for monitoring calls and reporting those findings to employees.
Lead Statistical Assistant
US Census Bureau
Jeffersonville, United States
09.2019 - 10.2024
- Supported Unit Supervisor in managing daily operations for 23 clerks in a high paced call center environment, directed work assignments, monitored phone calls, gave monitoring feedback.
- Trained all new staff coming into the unit and also set up their employee files.
- Served as Acting Unit Supervisor during supervisor absences, maintaining operational continuity.
Statistical Assistant
US Census Bureau
Jeffersonville, United States
09.2018 - 09.2019
- Maintained the accuracy and completeness of the government's Business Registry (DIPSE) across diverse industries.
- Updated and expanded the registry, incorporating new business entities and assigning Federal Employee Identification Numbers (FEINs).
- Assigned appropriate North American Industry Classification System (NAICS) codes to classify new businesses accurately.
Education
Medical Coding & Billing Certificate - Medical Coding & Billing
US Career Institute
Fort Collins, CO01.2026
High School Diploma -
Henryville High School
Henryville, IN06-1998
Skills
- Microsoft Excel
- Microsoft Office suite
- Attention to detail
- Team leadership
- Team supervision
- Training
- Call center experience
- Customer service
- Diagnostic coding
- ICD-10
- CPT
- Training and development
- Team building
- Quality control
- Claim submission processes
Accomplishments
6 Special Act Awards from the Department of Commerce, given for exceptional performance on special projects.
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$19/hr - $1000/hrTimeline
SUPERVISORY STATISTICAL ASSISTANT
US Census Bureau
09.2024 - 05.2025
Lead Statistical Assistant
US Census Bureau
09.2019 - 10.2024
Statistical Assistant
US Census Bureau
09.2018 - 09.2019
Medical Coding & Billing Certificate - Medical Coding & Billing
US Career Institute
High School Diploma -
Henryville High School