Summary
Overview
Work History
Education
Skills
Message
Professionalaccomplishments
References
Certification
Timeline
Generic
KIMBERLY BOWDEN

KIMBERLY BOWDEN

Customer Service
Claxton,GA

Summary

Ogeechee Technical College of Statesboro, Georgia, cultured my work ethic, in 2002. Titled, number one associate: fundraising and weekly/monthly promoting. In turn, increased revenue quarterly, and A++ Secret Shopper score. Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Ambassador

Doordash
01.2024 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Fuel Service Cashier

Travel Centers of America
05.2023 - 04.2024
  • Provided exceptional customer service, resulting in hitting quarterly sales goals.
  • Assisted in training new cashiers.
  • Maintained strong knowledge of current promotions and store policies to increase sales revenue with upselling techniques and product recommendations.
  • Promoted store loyalty programs to customers, boosting overall membership enrollment.



Restaurant Crew Member

Burger King
01.2020 - 02.2023
  • Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
  • Contributed to higher sales by upselling menu items and promoting daily specials to guests.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Retail Parts Professional

Advance Auto Parts and Batteries
07.2014 - 10.2019
  • Achieved exceptional reputation for ordering quality parts and service for customers and repair shops by proactively identifying defects and returning rejected items to suppliers.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Number one Fundraiser Associate.
  • Number one associate for dollar per transaction.
  • Recognized and promoted for exceptional on-the-job training.
  • Adhered to company guidelines for performance and compliance for vehicle diagnostics, battery installation, and wiper blade installs.

Snack Bar Attendant

Brunswick Zone Bowling Center
07.2009 - 02.2011
  • Provided support during special events, ensuring seamless execution of catering services as needed.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Prepped food items for later use to save staff time during busy hours.
  • Maintained clean, organized workspace according to operational standards.

Education

Business Management

University of Phoenix
Phoenix, AZ
07.2027

Computer Science -

Ogeechee Technical College
Statesboro, GA
01.2004

Skills

  • Customer Rapport
  • Customer Satisfaction
  • Script Originator
  • Inventory Management
  • WPM 80
  • Active Listening
  • Reliability
  • Attention to Detail

Message

(912) 723-1087

Professionalaccomplishments

  • Retail Parts Professional

References

Alexis Eason, Recruiter, Job Training Unlimited, (912) 739.7158

Certification

CAT

Timeline

Delivery Ambassador

Doordash
01.2024 - Current

Fuel Service Cashier

Travel Centers of America
05.2023 - 04.2024

Restaurant Crew Member

Burger King
01.2020 - 02.2023

Retail Parts Professional

Advance Auto Parts and Batteries
07.2014 - 10.2019

Snack Bar Attendant

Brunswick Zone Bowling Center
07.2009 - 02.2011

Business Management

University of Phoenix

Computer Science -

Ogeechee Technical College

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