Kimberly Brady
Pittsburgh,PA
Summary
Client operations manager overseeing hiring, staff development, and daily team operations. Aligns performance with productivity and budget targets through measurable process controls. Builds provider partnerships, improves employee engagement, and maintains quality standards while reducing territory costs through tighter scheduling and expense review.
Overview
29
29
years of professional experience
Work History
Manager, Client Operations
Revecore
Crescent Springs, KY
04.2014 - 11.2026
- Managed hiring procedures to ensure optimal team staffing and fit., onboarding, training, quality checks, and disciplinary actions.
- Monitored department performance to ensure alignment with productivity and budget objectives.
- Prepared weekly and monthly KPI reports for client operations.
- Facilitated daily analyst team operations and provided strategic guidance.
- Delivered training on new processes and technologies to staff as needed.
- Collaborated with other departments to address and resolve customer concerns effectively.
- Conducted performance evaluations for team members to assess their contributions. performance reviews for direct reports to identify customer service improvement areas.
Field Director
UNITED HEALTH GROUP
Minneapolis, MN
06.2004 - 07.2012
- Recovery Analyst, August 2001 to June 2004.
- Promoted to Field Director to recruit, train, and lead remote team of 10+ recovery analysts, overseeing daily territory operations and fostering provider partnerships while collaborating with internal and external leadership to develop strategies for achieving goals.
- Increased employee engagement scores from 60% to 84% over two years through regular one-on-ones and effective resolution of staff concerns.
- Maintained team quality scores above 95% compared with company average of 80%.
- Streamlined employee schedule controls and reviewed travel reimbursements, resulting in 20% reduction in territory expenditures.
Office Supervisor
NATIONAL PATHOLOGY SERVICES
Pittsburgh, PA
06.1997 - 07.2001
- Histology Technician, June 1995 to July 2001
- Advanced to positions of greater responsibility, culminating in office role overseeing small, independently owned laboratory. Laboratory responsibilities included logging and processing specimens, quality control, writing laboratory protocols, preparing for various government inspections, and ensuring all safety procedures were in place and followed. Managed billing and insurance follow up, filed appeals, made customer calls, posted payments, and processed bank deposits while overseeing accounts payable.
- Selected Contributions:
- Established insurance claim follow up procedure to ensure completion within 30-day timeframe, resulting in 20% increase in collections through timely filing and appeals.
- Rewrote Laboratory Protocol Manual, which became Standard Operating Procedure for all lab personnel.
Education
Associates Degree - Specialized Technology
WESTERN SCHOOL OF HEALTH AND BUSINESS
Pittsburgh, PA01-1995
Skills
- Operations management
- Team leadership
- Staff training
- Employee engagement
- Client satisfaction
- Regulatory compliance
- Cost management
- Report and document preparation
- Problem solving
- Analytical thinking
- Effective communication
- Relationship building
Timeline
Manager, Client Operations
Revecore
04.2014 - 11.2026
Field Director
UNITED HEALTH GROUP
06.2004 - 07.2012
Office Supervisor
NATIONAL PATHOLOGY SERVICES
06.1997 - 07.2001
Associates Degree - Specialized Technology
WESTERN SCHOOL OF HEALTH AND BUSINESS