KIMBERLY BRINES
Fowlerville,MI
Summary
Goal-oriented professional with strong background in enhancing client relationships and managing service delivery. Successfully led initiatives that improved client satisfaction and streamlined operations. Demonstrated expertise in communication and problem-solving to foster client loyalty.
Overview
29
29
years of professional experience
Work History
Title Clearance Analyst/ Senior Purchase Processor
Rocket Close
Detroit, MI
01.2017 - 02.2026
- Analyzed legal documents, including deeds, trusts, decrees and mortgages, to ensure compliance with state regulations. Often negotiating resolutions to complex title/closing disclosure discrepancies that facilitated smooth property transfers.
- Fostered strong relationships, coordinated communication and conducted complex closing processes with team members, VIP clients, realtors, developers, lenders and attorneys.
- Contributed to increased company revenue by delivering exceptional service that resulted in repeat business from satisfied clients and agents.
- Developed and conducted, team member training for Michigan and California teams, providing one-on-one mentoring to help individuals reach their personal goals and skill development.
- Collaborated and cross-trained with all internal teams to identify opportunities for process improvement and increased efficiency.
- Leveraged technology tools and software to optimize workflow processes and resolve discrepancies in closing transactions through meticulous analysis and collaboration with stakeholders.
- Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
Operations Director
Walker Automotive
Novi, MI
05.2007 - 05.2016
- Developed strong relationships with Auto Dealer Owners, Sales Managers and staff to ensure they received tailored solutions addressing their specific goals and expectations effectively.
- Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
- Guided and prepared firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Provided support for CEO and sales team in managing operation work flow.
Loan/Membership Service Supervisor
Huron River Area Credit Union
Howell, MI
03.1997 - 05.2007
- Level III Loan Officer. Analyzed loan applications for risk assessment and implemented mitigation strategies that reduced overall portfolio exposure to potential losses.
- Established strong relationships with members, ensuring their needs were met and promoting long-term loyalty.
- Mentor team members on best practices for member engagement, enhancing team performance and service delivery.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Oversee compliance with regulatory requirements, ensuring all services meet industry standards and organizational policies.
Education
Associate of Applied Science - Management
Lansing Community College
Lansing, MI01-2004
Associate of Applied Science -
Howell College of Cosmetology
Howell, MI05-1998
Skills
- Motivational leadership style
- Relationship cultivation and retention
- Client satisfaction-driven
- Service solution development
- Training and mentoring
- Risk analysis
Timeline
Title Clearance Analyst/ Senior Purchase Processor
Rocket Close
01.2017 - 02.2026
Operations Director
Walker Automotive
05.2007 - 05.2016
Loan/Membership Service Supervisor
Huron River Area Credit Union
03.1997 - 05.2007
Associate of Applied Science - Management
Lansing Community College
Associate of Applied Science -
Howell College of Cosmetology