Sylvia Scott
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Senior Performance Coach/Mentor
Wells Fargo
06.2019 - Current
- Collaborates with other coaches to create and execute development plans.
- Utilizes positive communication to encourage team and promote integrity and respect.
- Boost mentees confidence through personalized training sessions and continuous feedback.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Analyzes and evaluates team performance metrics to identify areas of improvement.
- Provides coaching, mentoring, and OTJET, to ensure the company and teams success
- Provides coaching based on individual need
Automated Logistical Specialist
US Army
06.2001 - 07.2013
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Supervised personnel in supply, services, materials management and logistical operations.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Established operations procedures and complied with military policies.
- Handled over 25 customers daily and supported civilians and contractors to foster relationships with diverse groups.
- Managed high-volume orders, successfully meeting tight deadlines without compromising quality or accuracy.
- Trained new employees on proper procedures and best practices, increasing overall team efficiency.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Orlando, FL05.2009
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team motivation
- Team Development
- Interpersonal Relationships
- Motivational leadership style
- Verbal and written communication
- Safety awareness
- Ethics and integrity
- Personal Development
- Motivational Techniques
- Group facilitation
- Empathy Development
- Performance Evaluation
- Coaching Techniques
- Influencing skills
- Feedback Delivery
- Compliance Management
- Written documentation
- Sound Judgment
Timeline
Senior Performance Coach/Mentor
Wells Fargo
06.2019 - Current
Automated Logistical Specialist
US Army
06.2001 - 07.2013
Bachelor of Science - Criminal Justice
Kaplan University
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