Jose Trujillo
South El Monte,USA
Summary
Bilingual supervisor skilled in performance coaching, media production, and AI-assisted training development. Expertise in leading teams, improving operational efficiency, and enhancing customer service through effective communication and organizational skills. Committed to fostering a culture of professionalism and continuous improvement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Performance Coach
211 LA
Pasadena, CA
01.2024 - Current
- Conducted coaching sessions and provided corrective guidance to improve advisor performance.
- Mentored and supervised Customer Resource Advisors to enhance service delivery.
- Developed AI-assisted training videos to support staff development and resource accessibility.
- Utilized AI tools to improve documents and spreadsheets.
- Supported Los Angeles County residents in navigating resources while serving as a Customer Resource Advisor.
Media Supervisor
Calvary Chapel South Los Angeles
Los Angeles, CA
01.2018 - Current
- Produced videos and live streams using vMix, ProPresenter, and audio systems to support worship services.
- Managed church website and social media accounts to enhance community engagement.
- Led media volunteers to effectively support Senior Pastor in media-related initiatives.
Owner
TRU.SOFAS
Vernon, CA
01.2022 - 01.2023
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw website, marketing, recruiting, payroll support, A/P, and A/R to streamline operations.
- Managed daily operations and logistics for furniture manufacturing and delivery.
- Supervised a team to ensure quality control in production processes.
- Coordinated tasks and resources to establish efficient business operations.
Education
Digital Production For Entertainment - Modeling And Texturing
Gnomon School of Visual Effects
Hollywood, CA01-2013
A.S. - Information Technology (Multimedia)
ITT Technical Institute
Skills
- Performance coaching
- Advisor performance coaching
- Employee training
- Employee coaching
- AI-assisted training
- AI content optimization
- Customer service
- Team leadership
- Conflict resolution
- Performance evaluation
- Problem solving
- Organizational skills
- Analytical skills
- Time management
- Microsoft Office Suite
- Google Workspace
- Document improvement
- Brand engagement
- Verbal communication
- Written communication
- Effective communication
- Independent work
- Collaborative work
- Mentorship coaching
- Relationship management
- Bilingual proficiency
- Mentorship coaching
Accomplishments
- Rookie of the Year 2024
Certification
- Inform USA Certified : Community Resource Specialist
- Inform USA Certified : Community Resource Specialist Aging & Disability
- Mental Health First Aid USA
Timeline
Performance Coach
211 LA
01.2024 - Current
Owner
TRU.SOFAS
01.2022 - 01.2023
Media Supervisor
Calvary Chapel South Los Angeles
01.2018 - Current
Digital Production For Entertainment - Modeling And Texturing
Gnomon School of Visual Effects
A.S. - Information Technology (Multimedia)
ITT Technical Institute