Kimberly Brooke Moody
Bay Minette,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Dispatcher/Motor Route Driver
RXO Logistics
Loxley, AL
11.2024 - Current
- Oversaw communications within assigned territories.
- Recorded and maintained files or records of customer requests, work or services performed.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Documented services performed, operations information, and dispatch details in system.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored changes in delivery schedule and communicated changes to customers.
- Addressed questions, problems or requests for service or equipment.
CSR/Dispatcher
Climatemp Heating and Air
Summerdale
03.2024 - 10.2024
- Developed strong customer relationships to encourage repeat business.
- Prepare paperwork for services.
- Dispatch technicians to jobs daily.
- Work with other CSRs in the office to schedule future jobs for technicians.
- Solve issues and concerns daily.
- Work daily with different software and websites to ensure daily tasks are done.
- Call leads to set up appointments.
- Prepare estimates given by the technicians, and send them to customers for approval.
- Schedule appointments daily.
- Recorded and maintained files or records of customer requests, work or services performed.
- Oversaw communications within assigned territories.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Leasing Assistant
SVN Toomey Property Advisors
Mobile, Alabama
01.2023 - 02.2024
- Collected rent payments.
- Prepared leasing documents.
- Conducted screenings for future tenants.
- I walked the properties daily and weekly to maintain a clean environment.
- I worked with the maintenance director daily to ensure that work orders were being completed.
- I solved issues and concerns daily with tenants.
- Prepared eviction documents for the property manager.
- Worked daily with different software and websites to ensure daily tasks were done.
- I called vendors for quotes.
- Prepared weekly and monthly reviews for owners about their properties' income, etc.
Swim Teacher
La Petite Baleen Swim Schools
San Francisco, California
03.2021 - 06.2022
- Planned daily lessons
- Tested students
- Communicated concerns/students' progress with parents
- Educated kids and adults on water safety skills
- Taught basic swim skills and strokes for people of all ages
Education
Some College (No Degree) - Business Administration And Management
University of South Alabama
Mobile, ALSkills
- Driver communication
- Dispatching field personnel
- Work order management
- Time management
- Critical thinker
- Service coordination
- Attention to detail
- Conflict resolution
- Data entry
- Multitasking and organization
- Problem-solving
- Customer service
- Improving operations
- Active listening
- Prioritizing calls
References
- April Zuercher, (256) 724-1700
- La Cheslea Allen, (251) 545-5799
Timeline
Dispatcher/Motor Route Driver
RXO Logistics
11.2024 - Current
CSR/Dispatcher
Climatemp Heating and Air
03.2024 - 10.2024
Leasing Assistant
SVN Toomey Property Advisors
01.2023 - 02.2024
Swim Teacher
La Petite Baleen Swim Schools
03.2021 - 06.2022
Some College (No Degree) - Business Administration And Management
University of South Alabama
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