Kimberly Bryant
Wilmington,NC
Summary
Flexible and organized restaurant manager with 2 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
The Harp Irish Pub
Wilmington , NC
2022.05 - 2023.08
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
Office Manager
Lovitt's Auto Sales
Wilmington , NC
2012.06 - 2022.04
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH11.2026
Skills
- Operations Management
- Schedule Coordination
- Restaurant Operations Management
- Staff Management
- Customer Engagement
- Recruitment
- Honed Marketing Skills
- Menu Development
- Stable Work History
- Employee Recruitment Expertise
- Organization and Prioritization
- Customer Service Best Practices
- Complaint Resolution
- Adaptable
- Customer-Oriented
- Performance Improvement
- Influencing and Persuasive
- Conflict Resolution Techniques
- Staff Scheduling
- Supervisory Skills
- Benefits knowledge
- Patient engagement and service
- Policies and procedures
- Patient data privacy
- Registration process management
- High level of autonomy
- Professional bedside manner
- Appointment Scheduling
- Payment collection
Affiliations
I have built my career in film making from the bottom up. I am now a successful actress, and won't stop un til everyone know my name. It started as a hobby but as more jobs keep coming my way it's turned into 1 of the 2 careers I dream of having.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
The Harp Irish Pub
2022.05 - 2023.08
Office Manager
Lovitt's Auto Sales
2012.06 - 2022.04
Bachelor of Science - Psychology
Southern New Hampshire University
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