Kimberly Burch Baker
Deltona,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Back of House Team Member
Panda Express
Deltona, FL
09.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Opening Kitchen Support
Burger King
Deltona, FL
05.2024 - 09.2024
- Maintained cleanliness and order in the kitchen area.
- Organized workstations with necessary ingredients and cooking equipment prior to meal periods.
- Stored cooked foods in designated containers at appropriate temperatures.
- Followed recipes and customer requests to prepare meals.
Retired
Retired From Working
Deltona, FL
02.2023 - 05.2024
Law Enforcement Officer
City of Boca Raton Police Services
Boca Raton, FL
03.2001 - 02.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated with local, federal and interstate law enforcement agencies to apprehend suspects; Mirandized suspects upon apprehension.
- Produced and submitted accurate and detailed reports to complete files and support criminal cases.
- Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports, and agendas.
- Mitigated risk, accurately analyzing, and evaluating criminal information while processing crime scenes.
- Collaborated with other law enforcement agencies to coordinate investigations.
Head Cashier/ Head Bookkeeper
Winn Dixie Supermarket
Deerfield Beach, FL
06.1988 - 04.1996
- Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
- Verified customer age requirement for alcohol or tobacco purchases.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Answered customer questions and provided store information.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with other department heads to streamline operations and enhance interdepartmental communication.
Education
Police Academy -
Broward College
Fort Lauderdale, FL03-2001
Some College (No Degree) - Criminal Justice
Everest College
Pompano Beach, FLBase Cook
United States Army Reserve
Skills
- Ability to provide and lead others to provide prompt and courteous customer service
- Ability to work both indecently and within a team environment
- Ability to develop rapport, trust, and open communication that enhance the growth and job performance of direct reports
- Ability to interpret and apply company policies and procedures
- Ability to establish goals, guide employee performance, and ensure the quality and completion of work assignments
- Ability to evaluate and drive performance of self and others
- Ability to understand and apply management principles concerning budgeting, personnel cost, and expenses
- Ability to operate a cash register efficiently and accurately
- Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
- Ability to organize and multi-task in a professional and efficient manner, following instructions and giving attention to detail
- Meets any state and local requirements for handling and selling alcoholic beverages
Timeline
Back of House Team Member
Panda Express
09.2024 - Current
Opening Kitchen Support
Burger King
05.2024 - 09.2024
Retired
Retired From Working
02.2023 - 05.2024
Law Enforcement Officer
City of Boca Raton Police Services
03.2001 - 02.2023
Head Cashier/ Head Bookkeeper
Winn Dixie Supermarket
06.1988 - 04.1996
Police Academy -
Broward College
Some College (No Degree) - Criminal Justice
Everest College
Base Cook
United States Army Reserve
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