Kimberly Burke
Johnston,RI
Summary
Resourceful Assistant Operations Manager known for high productivity and efficient task completion. Possess specialized skills in workflow optimization, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
18
18
years of professional experience
Work History
Assistant Operations Manager
Dollar Tree
Providence, RI
08.2014 - 11.2022
- Monitored daily operations for compliance with quality standards and safety regulations.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Reviewed existing systems and identified areas where improvements could be made.
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted in the recruitment, training, and evaluation of personnel.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Created detailed reports on project progress and performance metrics.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Provided guidance and support to team members in order to meet project deadlines.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated equipment and machinery according to safety guidelines.
Softlines Lead
Target
Warwick , RI
09.2009 - 07.2014
- Developed strategies to promote product lines within the Softlines Department.
- Ensured compliance with all safety regulations and industry standards.
- Handled returns and exchanges according to company policies.
- Oversaw associate performance through goal setting, quarterly reviews, and annual performance management.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Resolved conflicts between customers and team members in an efficient manner.
- Performed weekly audits of store processes related to the Softlines Department.
- Provided guidance and support to other Softlines Team Members.
- Attached price tags to clothing and hung on racks.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted in training new Softlines Lead employees on customer service, product placement and pricing.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Laundry and Dry Cleaning Assistant
Soap Opera Laundromats
Cranston, RI
08.2004 - 07.2009
- Loaded items into washers according to specified settings and detergent measurements.
- Unpacked shipments of new merchandise received from vendors and suppliers.
- Operated washing machines, dryers, and other laundry equipment in accordance with safety protocols.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Transported laundry in carts and sorted dirty items by load type.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Adhered to company policies regarding health and safety standards.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Assisted customers by providing information on services, pricing and product availability.
- Sorted and counted articles removed from dryers to fold, hang and wrap.
- Processed payments from customers in a timely manner.
- Maintained records of customer accounts and transactions.
- Provided assistance to other team members when required.
- Ensured facility is clean and organized at all times.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Cranston West High School
Cranston, RI06-1993
Skills
- Cost analysis and savings
- Purchasing and planning
- Compliance monitoring
- Employee supervision
- Training and mentoring
- Procedure enhancement
- Performance tracking
- Project management
- Team building
- Policy enforcement
- Staff training and development
Timeline
Assistant Operations Manager
Dollar Tree
08.2014 - 11.2022
Softlines Lead
Target
09.2009 - 07.2014
Laundry and Dry Cleaning Assistant
Soap Opera Laundromats
08.2004 - 07.2009
High School Diploma -
Cranston West High School