Kimberly Burnor
East Islip,NY
Summary
Driven professional with a proven track record in operations management and process improvement, demonstrated at Mr Glass Doors & Windows. Excelled in strategic planning and inventory control, enhancing team efficiency and customer satisfaction. Skilled in fostering leadership talents and implementing effective customer service policies. Balances strong problem-solving abilities with effective communication skills to drive product and service enhancements.
Overview
6
6
years of professional experience
Work History
Supervisor/ Receptionist
Mr Glass Doors & Windows
09.2022 - 04.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Receptionist/ Collections
Island Gastronomy
08.2018 - 08.2021
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate Of Applied Arts - Psychology
Suffolk Community College
Brentwood, NY04.2017
Skills
- Operations Management
- Schedule development
- Process Improvement
- Inventory Control
- Strategic Planning
- Processes and procedures
Timeline
Supervisor/ Receptionist
Mr Glass Doors & Windows
09.2022 - 04.2024
Receptionist/ Collections
Island Gastronomy
08.2018 - 08.2021
Associate Of Applied Arts - Psychology
Suffolk Community College
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