Kimberly Burns
Shawnee,KS
Summary
Friendly Liquor Store Clerk offering years' experience in shipment receiving and processing. Focused and adept at helping customer locate products while providing knowledge recommendations. Service-driven Liquor Store Clerk with expertise in cash register systems and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products. Seasoned sales bringing 20 years of experience and in-depth education in wines and spirits. Talented at engaging customers and sharing diverse knowledge to promote store sales and customer satisfaction. Compliant with all regulated activities pertaining to the sale of alcoholic products. Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
29
29
years of professional experience
Work History
Liquor Store Manager
Wally And Mary Eckerson
08.2021 - Current
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced financial inaccuracies by using [Software] system while verifying receipts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Wyoming Street Grill
Bob Libby
09.1994 - 10.1997
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed business report generation, recordkeeping and supply ordering.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Shawnee Mission Northwest High School
Shawnee Mission, KS08.1989
Skills
- Cash Register Operations
- Standard Operating Procedure
- Thorough Knowledge of Product
- POS Inventory System Operation
- Food and Beverage Experience
- Shipment Verification
- Payment Processing
- Delivery Claims
- Customer Assistance
- ID Verification
- Security Monitoring
- Consultative Sales Approach
- Keen Attention to Detail
- Customer Transactions
- Cash Management
- Portion Sizes
Timeline
Liquor Store Manager
Wally And Mary Eckerson
08.2021 - Current
Wyoming Street Grill
Bob Libby
09.1994 - 10.1997
High School Diploma -
Shawnee Mission Northwest High School
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