Kimberly Burnside
Customer Service Specialist
Meridian,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
InfoCision
04.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Did inbound and outbound calling for various clients.
Administrative Assistant
TJ PROPERTIES LLC
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Freelancer
SkilCheck Services
02.2019 - Current
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Store Manager
Fred's Pharmacy
09.2017 - 05.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
College Preparation - General Studies
Lake High School
Lake, MSBusiness Administration And Entrepreneurship - Business Administration
Belhaven University
Jackson, MSBachelor Of Liberal Arts - General Studies
East Central Community College
Decatur, MSSkills
- Citrix
- Computer Proficiency
- Microsoft Windows
- Money Handling Abilities
- Microsoft Outlook
- Professional Telephone Demeanor
- Microsoft SharePoint
- Customer Service
- Call Center Operations
Military Experience
U S Army September 1989-1997
Field Medic/LPN
. Leadership skills
. Teamwork
. Organizational skills
. Attention to detail
Timeline
Customer Service Representative
InfoCision
04.2023 - Current
Administrative Assistant
TJ PROPERTIES LLC
08.2021 - Current
Freelancer
SkilCheck Services
02.2019 - Current
Store Manager
Fred's Pharmacy
09.2017 - 05.2019
College Preparation - General Studies
Lake High School
Business Administration And Entrepreneurship - Business Administration
Belhaven University
Bachelor Of Liberal Arts - General Studies
East Central Community College
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