Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Porsche Mason

Porsche Mason

Chattanooga,TN
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Receive payment by cash, check, credit card, Greet and Resolve customer complaints, Answer customers' questions and Provide customer service Authorized to work in the US for any employer Calm Customer Service with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Positive, upbeat Customer Service Representative brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long- term loyalty.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

NationsBenefits
03.2022 - 08.2022
  • I help assist with setting up hearing aid appointments I also help customers place their otc order and give them an date it will arrive.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

CSR - Customer Service Representative

VXI Global Solutions, Arizona
01.2022 - 03.2022
  • I was an tier 2 for FIS I dealt with everything from answering questions about benefits as well as being responsible for giving clients their Ebt and Pet cards balance in an timely and professional manner
  • It also involved replacing of cards as well doing disputes on missing or stolen benefits for the states of
  • California, , Florida, Minnesota and Washington State

Customer Service Representative

Teleperformance
10.2020 - 06.2021
  • I'm a tier 1 customer service rep for Kaiser I deal with everything from answering questions about benefits to taking insurance payments.

Cashier/Customer Service

Chipotle Mexican Grill
12.2019 - 05.2020
  • Receive payment by cash, check, credit card, Greet and Resolve customer complaints,
  • Answer customers' questions and Provide customer service.

Sales Associate

Walmart
03.2016 - 06.2017
  • Responsible for enhancing the experience of customers and driving sales to give support to the customer.

Cashier and Sales Associate

Jo Ann Fabrics
03.2015 - 03.2016
  • Provide customer service and Inventory stock, cleaning bathrooms, taking out trash ,retrieving shopping carts from parking lot.

Sandwich Artist/Cashier

10.2011 - 12.2011
  • Receive payment by cash, check, credit card, Greet customers, Resolve customer complaints,
  • Answer customers' questions and Provide customer service.

Customer Service Representative

Davis and Thomas
01.2008 - 07.2009
  • Plan and conduct activities, Prepare materials and classrooms, Establish clear objectives for all lessons and Read books to entire classes or small groups.

Team Member Seasonal

Olan Mills-Studio
02.1997 - 08.1997
  • Provide customer service, Resolve customers' service or billing complaints, Solicit sale of new or additional services or products, Collect deposits or payments and Confer with customers by telephone or in person.

Education

High School Diploma -

Howard High School
06.1992

Skills

  • Inbound and Outbound Calling
  • Typing
  • Windows
  • VPN
  • Customer service
  • Computer literacy
  • Computer skills
  • Citrix
  • Microsoft Office
  • Phone etiquette
  • Google Suite
  • Guest services
  • IOS
  • Credit Card Payment Processing
  • Customer Service
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • CRM Software
  • 35 wpm Typing Speed
  • Computer and Microsoft Office Skills
  • Collaborative and Team-Oriented
  • Active Listening
  • Retail Sales Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - NationsBenefits
03.2022 - 08.2022
CSR - Customer Service Representative - VXI Global Solutions, Arizona
01.2022 - 03.2022
Customer Service Representative - Teleperformance
10.2020 - 06.2021
Cashier/Customer Service - Chipotle Mexican Grill
12.2019 - 05.2020
Sales Associate - Walmart
03.2016 - 06.2017
Cashier and Sales Associate - Jo Ann Fabrics
03.2015 - 03.2016
Sandwich Artist/Cashier -
10.2011 - 12.2011
Customer Service Representative - Davis and Thomas
01.2008 - 07.2009
Team Member Seasonal - Olan Mills-Studio
02.1997 - 08.1997
Howard High School - High School Diploma,
Porsche Mason