KIMBERLY BUSHONG
Maitland
Summary
Experienced in team collaboration and problem resolution, with a strong background in customer relations and administrative support. I genuinely enjoy working with people and keep a positive outlook in every aspect of life. With a proven ability to maintain effective communication and adapt to changing circumstances that ensure quality service. I am eager to leverage skills in a role to enhance client interaction, team efficiency and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Director
Globe Life
Maitland
04.2023 - Current
- Established and maintained open, collaborative relationships with business owners in Florida and their employees.
- Planned, organized and directed the activities of team members to thrive in competitive, goal driven environment to ensure efficient operations for products and services.
- Delivered accurate payroll deductions and audits to companies monthly.
- Ensured quality control management for worksite and individual policies.
- Recruited, interviewed, hired and trained new staff members in accordance with company policies and business ethics.
- Accurately maintained detailed communications internal and external in a fast paced client driven-orientated team.
- Handle and prioritize inbound/outbound client calls, emails and correspondence efficiently, set priorities, record and assign tasks accordingly.
Lead Catering Manager
4Rivers
Winter Park
01.2013 - 12.2022
- In charge of product and quality control with strong attention to detail to ensure accuracy
- Direct client relation with upscale upsell product packages.
- Adapted quickly when unexpected changes arose during events due to unforeseen circumstances.
- Trained associates in service techniques, menu presentation, and customer service.
- Monitored employee performance to ensure quality service delivery at all times.
- Ensured compliance with health department regulations regarding food safety, sanitation, and hygiene protocols.
- Managed and monitored logistics, schedules, and timelines to facilitate proper flow of events.
- Developed menu options based on customer specifications while adhering to budgetary constraints.
Executive Chef
First United Methodist Church
Winter Park
01.2008 - 10.2012
- Coordinated meal preparation for large gatherings and special church functions.
- Created dietary options to accommodate diverse community needs and preferences.
- Catered multi menu meals and functions held at one time with extreme time restraints and excellence in quality control.
- Implemented and maintained excellent service to achieve guest satisfaction.
- Coordinated and executed menu planning, recipe development, and daily operations.
- Utilized local, fresh food products to support local economies and showcase community support.
- Ordered and managed inventory of food supplies and kitchen equipment.
Chef
DO&CO International Catering
Miami
03.2001 - 01.2005
- Prepared diverse menus for high-profile events and catering services and adhered to strict quality standards.
- Supervised kitchen staff to ensure efficient food preparation and service.
- Travel monthly to New York location to offer assistance in culinary training and event management.
- Function collaboratively with leads in a fast paced, high expectation product output.
Education
Bachelor of Arts - Culinary Arts
Johnson & Wales
North Miami05-2004
Associate of Science - Hotel Restaurant Management
Johnson & Wales University
Miami01-2002
Skills
- Strong values, building lasting relationships with open communication and client relations
- Excellent verbal and written communication skills
- High call volume inbound/outbound sales, service and claims
- Epic, Salesforce, Microsoft, CRM and software proficiency
- Client relationship management
- Coaching and mentoring
- Time management, organization prompted efficient assistance
- Adaptability and flexibility
- Team collaboration
- Problem resolution
- Administrative support expertise
- Employee performance management
- Hospitality industry experience
- Event coordination
- Insurance administration expertise
Certification
215- Life and Health License
Timeline
Assistant Director
Globe Life
04.2023 - Current
Lead Catering Manager
4Rivers
01.2013 - 12.2022
Executive Chef
First United Methodist Church
01.2008 - 10.2012
Chef
DO&CO International Catering
03.2001 - 01.2005
Bachelor of Arts - Culinary Arts
Johnson & Wales
Associate of Science - Hotel Restaurant Management
Johnson & Wales University