Kimberly Butler Smith
Department of Children and Family Services
Jacksonville,FL
9
years of professional experience
3
Languages
Dedicated Self Efficiency Specialist with a strong focus on enhancing customer satisfaction through timely issue resolution and effective documentation management.
Work History
Self Efficiency Specialist
9 Years 6 Months- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Education
High School Diploma
Attending college for 2 1/2 yrs ; 08/1983-04/1986, became a Certified Pharmacy Technician in 2019.
Skills
Customer relations
Problem solving
Quality assurance
Management collaboration
Advanced communication
Conflict resolution
Analytical thinking
Expert problem solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved daily tasks by completing customer incoming calls and inquiries with accuracy and efficiency.
- Achieved agency goals during times of crisis through effectively helping with [DSNAP relief effortsTask].
Languages
English
Native or Bilingual
Spanish
Limited Working
Creole
Limited Working
Timeline
Self Efficiency Specialist
Department of Children and Family Services
04.2017 - CurrentRead More
William M Raines HS
High School Diploma
Read More