Kimberly Calderon-Ramirez

A Service Leader would lead the team through a successful shift by complying with the food safety standard implemented as policy.

• Maintaining a clean workplace environment.
• Ensuring quality and consistency with the food
• accommodating to allergies when asked
• washing hands consistently

As a service leader you would keep up the food quality and safety by coaching the team into consist company and guest expectations.

Chipotle required direct face-to-face contact with guest as you serve them on the line. As a leader we are required to be prepared to resolve any guest concerns with grace and hospitality of course. As a service leader you want to make sure each guest being served by your team leaves on a positive note. There are many factors to oversee as a Service Leader to ensure an excellent guest experience. With the right and consistent training and coaching, it’s no big feat.

• Speaking with clarity, eye contact, and a smile on your face with a positive attitude
• Clean, neat, and approachable appearances
• Consistent portioning
• Ensuring food quality and freshness to our guests
• Line, kitchen, dining room, restroom cleanliness

Not only do Service leader focus on food safety and hospitality, though those are our core priorities, we ensure the flow of service stays consistent and up to company standard during shift.

• directing and leading team through proper food preparation
• Maintaining a good and healthy relationship with your team
• Constant and consistent communication, ensuring consistency
• Coordinating smooth shift transitions
• Delegating balanced and consistent task to team to ensure service flow is not interrupted and stays consistent