Kimberly Campbell
Kansas City,KS
Summary
Dynamic Regional Customer Service and Operations Manager at Lineage, recognized for enhancing operational efficiency and customer satisfaction. Expert in problem-solving and staff training, I implemented process improvements that reduced costs and optimized workflows, while fostering a motivated team culture that drove continuous improvements in service delivery.
Overview
11
11
years of professional experience
Work History
Regional Customer Service and Operations Manager
Lineage
Lenexa, KS
06.2025 - Current
- Oversaw daily operations to enhance service delivery and customer satisfaction.
- Implemented process improvements to streamline workflow efficiency and reduce operational costs.
- Developed training programs for staff to improve performance and adherence to safety standards.
- Coordinated cross-functional teams to ensure alignment on operational goals and initiatives.
- Analyzed performance metrics to identify areas for improvement in service quality and productivity.
Business Data Analyst
Spring Venture Group
Kansas City, MO
03.2015 - 03.2022
- Analyzed large datasets to identify trends and inform business decisions.
- Developed and maintained dashboards using Tableau for data visualization.
- Collaborated with cross-functional teams to optimize reporting processes.
- Conducted data quality assessments to ensure accuracy and consistency.
- Created ad-hoc reports to support various business initiatives and projects.
- Increased data accuracy by implementing thorough data validation and cleansing processes.
- Built relationships and influenced and motivated employees to drive operational improvements.
- Assisted in the implementation of data governance practices across departments.
Regional Office Manager
Lineage
Lenexa, KS
03.2022 - 06.2025
- Managed daily operations, ensuring compliance with safety and quality standards.
- Coordinated office activities to enhance workflow efficiency across regional teams.
- Implemented process improvements that streamlined communication between departments.
- Trained and mentored staff on operational best practices and company policies.
- Oversaw inventory management, optimizing stock levels to meet operational demands.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Assessed employee performance regularly providing constructive feedback enabling targeted professional growth.
- Championed the adoption of new software systems enhancing office productivity and facilitating seamless collaboration between teams across multiple locations.
- Managed a team of office staff, providing support, guidance, and ongoing professional development opportunities to ensure high-quality performance.
Education
High School Diploma -
Washington High School
Kansas City, KS05.1985
Skills
Problem-solving
Team leadership
Customer service
Operational efficiency
Decision-making
Employee relations and conflict resolution
Staff training
Inventory management
Project management
Employee motivation
Customer relationship management
Inventory control
Workflow optimization
Health and safety compliance
Continuous improvements
Accomplishments
Reduced Accounts Receivables from 53% to less than 1% within a 6 month period
Regional Customer and Operations Manager for Lineage Connect, Kansas, Little Rock and North Carolina
Timeline
Regional Customer Service and Operations Manager
Lineage
06.2025 - Current
Regional Office Manager
Lineage
03.2022 - 06.2025
Business Data Analyst
Spring Venture Group
03.2015 - 03.2022
High School Diploma -
Washington High School