Open To Work
Kimberly Cantera-Hernandez
Coco Mexican Restaurant
Fort Mill,SC
Work Preference
Job Search Status:
Open to workDesired start date:
Open to discussionDesired Job Title
PhlebotomistMedical ReceptionistCaregiverPatient TransporterWork Type
Full TimePart TimeVolunteerLocation Preference
On-SiteLocation:
Fort Mill, SCRock Hill, SCCharlotte, NCOpen to relocation:
YesMinimum Desired Compensation
$18/hrSummary
Resourceful professional with extensive experience in the food service industry, skilled in customer service, leadership, and problem-solving. Proven ability to manage operations in fast-paced environments while maintaining organization and delivering compassionate service. Eager to leverage these transferable skills in the medical field to contribute positively to patient care.
2
Languages
1
Certification
2
years of professional experience
Work History
Server/Manager in Charge
2 Months- Provided exceptional customer service, ensuring a welcoming and friendly dining experience.
- Assisted with menu knowledge, effectively communicating daily specials to guests.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Monitored server performance, providing actionable feedback to improve service delivery.
- Ensured establishment met cleanliness standards to provide a welcoming atmosphere., service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enforced compliance with uniform and personal presentation standards.
- Supported team members during peak hours, enhancing overall service efficiency.
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on restaurant protocols and service standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored health and safety compliance within the restaurant environment.
- Welcomed and greeted guests before presenting special menu items to clients.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Addressed guest complaints promptly, offering appreciation tokens to strengthen customer loyalty.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed table service during busy periods to ensure efficient dining experience. and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cashier/Service Manager
6 Months- Processed cash transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and transactions, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Collaborated with team members to ensure smooth operation during peak hours.
- Operated POS system for processing purchases and managing inventory data.
- Trained new staff on checkout procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Server
1 Year 7 Months- Assisted in menu knowledge, effectively communicating daily specials to guests.
- Managed order accuracy, coordinating with kitchen staff for timely food delivery.
- Processed payments swiftly, maintaining accuracy in cash handling and credit transactions.
- Maintained cleanliness and organization of dining area, complying with health standards.
Education
Allied Health - Radiology
- First Aid Certified
- BLS Provider Certified
- Relevant Coursework: Anatomy and physiology & Phlebotomy for health
Skills
Customer service
Guest engagement
Hospitality expertise
Cash management
Inventory management
Multitasking and organization
Team collaboration
Strong work ethic
Professional appearance
Calm demeanor
Customer support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 7 staff members.
- Resolved product issues through consumer testing.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Efficiently handled over 30 calls daily, delivering information and service to guarantee customer satisfaction.
Certification
- Certified BLS Provider, CPR Works of Charlotte - 10/3/24-10/26
- Certified Heartsaver First Aid, CPR Works of Charlotte - 10/3/24-10/26
- Phlebotomy Training - 10/14/24-12/06/24
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server/Manager in Charge
Coco Mexican Restaurant
06.2026 - Current
Cashier/Service Manager
Coco Express
12.2025 - 06.2026
Server
Margaritas Mexican Resturant
05.2024 - 12.2025
York Technical College
Allied Health from Radiology