Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
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Lea Uptain

Lea Uptain

Hospitality/ Server
Tucson,AZ

Summary

Dynamic professional with expertise in exceptional customer service, menu knowledge, and attention to detail. Proven ability to manage front-of-house operations and train staff to enhance dining experiences.

Overview

9
9
years of professional experience

Work History

Server/ Bartender/Manager in Charge

BW Royal Sun Restaurant & Bar
Tucson, AZ
02.2012 - 04.2019
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Coordinated dining experiences through efficient order taking and delivery.
  • Maintained cleanliness and organization of dining area and service stations.
  • Trained new servers on menu items and established service standards.
  • Resolved customer inquiries and issues with professionalism and care.
  • Supported bar staff by serving beverages and managing inventory levels.
  • Ensured accuracy of funds received by managing cash drawer at end of each shift.

FOH Manager

Piazza Gavi
Tucson, AZ
11.2009 - 01.2012
  • Managed front-of-house operations and ensured smooth service flow.
  • Trained and supervised staff on customer service standards and procedures.
  • Coordinated dining room setup and maintained cleanliness throughout shifts.
  • Developed shift schedules to optimize staffing levels during peak hours.
  • Handled customer inquiries and resolved service issues promptly.
  • Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
  • Provided excellent customer service to enhance dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery.

Education

Some College (No Degree) - Psychology

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Menu knowledge
  • Attention to detail
  • Exceptional customer service
  • Server training
  • Strong work ethic
  • High volume dining

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server/ Bartender/Manager in Charge

BW Royal Sun Restaurant & Bar
02.2012 - 04.2019

FOH Manager

Piazza Gavi
11.2009 - 01.2012

Some College (No Degree) - Psychology

Community College of Allegheny County

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