Blaine Harrison
New Caney,TX
Summary
Experienced Manager with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Server/Bartender/Trainer/Manager
Texas Roadhouse Steakhouse
Kingwood, TX
01.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Shogun Hibachi & Sushi
New Caney, TX
05.2021 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Lifeguard
Big River's Water Park
Splendora, TX
04.2020 - 10.2020
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
Server
Chilis' Bar and Grill
New Caney, TX
04.2019 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Porter High School
Porter, TX05-2019
Skills
- Training Expertise
- Performance Improvement
- New Employee Mentoring
- Company Policy Adherence
- Staff Monitoring
- Team Member Training
- Customer Service
- Positive And Friendly Attitude
- Foodservice Techniques
- Menu Memorization
- Food Handling
- Food Station Setup
- Beverage Preparation
- Liquor, Wine, And Food Service
- Order Accuracy
- Food Inspection
- Meal Preparation
- Food Delivery
- Food Presentation
- Safe Food Handling
- Cash Handling
- Point Of Sale System
- Food Quality Standards
- Team Training
- Employee Mentoring
- Regulatory Compliance
- Issue Resolution
- Patron Satisfaction
- Server Training
- Menu Knowledge
- Serving Drinks
- Order Taking And Processing
- Order Verification
- Order Delivery Practices
- Food Safety Oversight
- Drinks Service
- Guest Experience Optimization
Timeline
Server/Bartender/Trainer/Manager
Texas Roadhouse Steakhouse
01.2022 - Current
Server
Shogun Hibachi & Sushi
05.2021 - 01.2022
Lifeguard
Big River's Water Park
04.2020 - 10.2020
Server
Chilis' Bar and Grill
04.2019 - 03.2020
High School Diploma -
Porter High School
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