Sawyer Thomas
Cherry Hill,NJ
Summary
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Key Holder / Server Trainer / Bartender
Iron Hill Brewery
02.2018 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Bartender
Buffalo Wild Wings
05.2015 - 01.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Science - Mathematics
West Chester University of Pennsylvania
West Chester, PA05.2018
Skills
- Anticipating Guest Needs
- Guest Satisfaction
- Beer and Cocktail Knowledge
- Order Accuracy
- Service Prioritization
- Training Expertise
Timeline
Key Holder / Server Trainer / Bartender
Iron Hill Brewery
02.2018 - Current
Bartender
Buffalo Wild Wings
05.2015 - 01.2018
Bachelor of Science - Mathematics
West Chester University of Pennsylvania
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