Certification - Tourism And Travel Management
Evolution
2023.03 -
Kelly Britton
Server/Bartender
Cape Coral,FL
Timeline
Server/Trainer/Bartender
The Salty Crab Bar & Grill
2018.06 - 2022.09
Certification - Medical Coding & Billing
US Career Institute
2016.04 - 2017.07
Server/Manager
Fowler Street Grill
2015.04 - 2018.02
Administrative Assistant
Target Data Solutions
2012.01 - 2017.06
Bartender/Server Shift Leader
Taste of New York
2011.10 - 2015.01
AA - Business
Edison Community College
2011.01 - 2023.01
Manager/Bartender
Bucketts
2005.08 - 2010.05
Work History
Server/Trainer/Bartender
The Salty Crab Bar & Grill
Fort Myers Beach , FL
2018.06 - 2022.09
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server/Manager
Fowler Street Grill
Fort Myers , FL
2015.04 - 2018.02
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Target Data Solutions
Cape Coral , FL
2012.01 - 2017.06
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Bartender/Server Shift Leader
Taste of New York
Fort Myers , FL
2011.10 - 2015.01
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Manager/Bartender
Bucketts
Ft myers , Fl
2005.08 - 2010.05
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Education
AA - Business
Edison Community College
Fort Myers, FL 2011.01 - 2023.01
Certification - Medical Coding & Billing
US Career Institute
2016.04 - 2017.07
Certification - Tourism And Travel Management
Evolution
2023.03 -
Skills
- High-Volume Dining
- Wine Service
- Guest Relations Management
- Cash Handling
- Order Accuracy
- Dining Customer Service
- Sales Expertise
- Server Training
- Banquet Coordination
- Hospitality Service Expertise
- Wine and Liquor Service
- Customer Service and Rapport
- Transactions and Cash Handling
- Guest Satisfaction
- Warm and Friendly
- Workflow Coordination
- Natural Leadership
- Anticipating Guest Needs
- Adaptable and Flexible
- Cocktail Knowledge
- Servsafe Certified
- Order Accuracy and Delivery
Summary
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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