Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Self-motivated, with a strong sense of personal responsibility.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Mentored new hires, resulting in stronger staff development and increased productivity.
Server/Manager
Fowler Street Grill
Fort Myers, FL
04.2015 - 02.2018
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic.
Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Target Data Solutions
Cape Coral, FL
01.2012 - 06.2017
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Excellent communication skills, both verbal and written.
Bartender/Server Shift Leader
Taste of New York
Fort Myers, FL
10.2011 - 01.2015
Cultivated warm relationships with regular customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Crafted special drink and cocktail menu items for seasonal offerings.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Manager/Bartender
Bucketts
Ft myers, Fl
08.2005 - 05.2010
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Education
AA - Business
Edison Community College
Fort Myers, FL
01.2011 - 01.2023
Certification - Medical Coding & Billing
US Career Institute
04.2016 - 07.2017
Certification - Tourism And Travel Management
Evolution
03.2023 -
Skills
High-Volume Dining
Wine Service
Guest Relations Management
Cash Handling
Order Accuracy
Dining Customer Service
Sales Expertise
Server Training
Banquet Coordination
Hospitality Service Expertise
Wine and Liquor Service
Customer Service and Rapport
Transactions and Cash Handling
Guest Satisfaction
Warm and Friendly
Workflow Coordination
Natural Leadership
Anticipating Guest Needs
Adaptable and Flexible
Cocktail Knowledge
Servsafe Certified
Order Accuracy and Delivery
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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