Michelle Nitu
Dania Beach,FL
Summary
Proven track record in hospitality, notably at Zum Goldenen Fass, where I enhanced customer satisfaction and boosted sales through exceptional service and sales expertise. Skilled in cash handling and fostering guest engagement, I excel in fast-paced environments, demonstrating a strong work ethic and memory retention. Achieved significant improvements in team performance and business outcomes.
Overview
6
6
years of professional experience
Work History
Server
Rock Bar
2023.06 - 2024.06
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Server
Nick's Bar & Grill
2022.08 - 2023.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Salty Crab Bar & Grill
2019.01 - 2022.06
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Manager
Zum Goldenen Fass
2018.08 - 2019.01
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Colegiul Tehnic "Independenta"
Romania08.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Sales expertise
Languages
English
Full Professional
German
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Server
Rock Bar
2023.06 - 2024.06
Server
Nick's Bar & Grill
2022.08 - 2023.06
Bartender
Salty Crab Bar & Grill
2019.01 - 2022.06
Manager
Zum Goldenen Fass
2018.08 - 2019.01
High School Diploma -
Colegiul Tehnic "Independenta"
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