Magdalena Vazquez Marquez
Key West,FL
Summary
Dynamic and adaptable professional with a track record of enhancing customer satisfaction at Fogarty's and the Flying Monkeys Saloon. Excelled in conflict management and guest engagement, significantly improving guest flow and dining experience. Proficient in Adobe Photoshop and social media marketing, contributing to impactful digital campaigns from Key West High School and City of Key West City Hall. Demonstrated commitment to food safety and cleanliness, supporting team efforts to exceed health standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Salty Frog's Bar & Grill
08.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Hostess/Food Runner/Retail Merchandiser
Fogarty's and the Flying Monkeys Saloon
05.2021 - 08.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Improved product visibility by creating eye-catching merchandise displays.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Law Firm Intern
Samuel J Kaufman Law Offices
01.2024 - 03.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Industrial Sewer
Trashy Bags Africa
07.2023 - 07.2023
- Supported coworkers during high-volume periods, sharing workload evenly across the team for better results.
- Implemented cost-saving measures within the department that streamlined operations while preserving overall product integrity.
- Reduced water bags waste through precise cutting, measuring, and stitching.
- Demonstrated adaptability by effectively managing multiple tasks simultaneously while meeting deadlines.
Engineering Intern
City of Key West City Hall
06.2023 - 07.2023
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Compiled and analyzed project data to assist in preparation of detailed reports on communal bike racks
- Conducted energy audits on existing systems to recommend efficiency improvements, fostering environmental sustainability on parks
- Develop social media posts on Car-Free Facebook about the importance on safety road laws and tips
Education
Associate of Arts - Business Administration And Management
College of Florida Keys
Key West, FL05-2028
High School Diploma -
Key West High School
Key West, FL05-2024
Skills
- Customer service
- Cleanliness
- Food safety awareness
- Memory retention
- Guest engagement
- Conflict management
- Social media and digital marketing
- Advanced adobe photoshop skills
Certification
- Entrepreneur and Small Business ESB Certified 2023
- Adobe Photoshop and Premiere Certified 2022
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Salty Frog's Bar & Grill
08.2024 - Current
Law Firm Intern
Samuel J Kaufman Law Offices
01.2024 - 03.2024
Industrial Sewer
Trashy Bags Africa
07.2023 - 07.2023
Engineering Intern
City of Key West City Hall
06.2023 - 07.2023
Restaurant Hostess/Food Runner/Retail Merchandiser
Fogarty's and the Flying Monkeys Saloon
05.2021 - 08.2024
- Entrepreneur and Small Business ESB Certified 2023
- Adobe Photoshop and Premiere Certified 2022
Associate of Arts - Business Administration And Management
College of Florida Keys
High School Diploma -
Key West High School
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