Ashley Sroka
Chicago,IL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Thrive working in a face paced environment.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Bartender, manager, server
Granite City Food & Brewery
Naperville, Illinois
04.2020 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
Amvets post
Aurora, IL
05.2019 - 04.2025
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
Server, manager
TGI Fridays
Oswego, Illinois
08.2017 - 04.2021
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Collected cash sales from employees to properly tip each server after shift.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Business Management
Waubonsee Community College
Sugar Grove, IL 08.2016 - 04.2018
Skills
- Beverage preparation
- POS operation
- Sanitation compliance
- Alcohol regulations
- Cash management
- Customer experience
- Team collaboration
- Menu knowledge
- Conflict resolution
- Employee training
- Effective communication
- Time management
- Upselling techniques
- Inventory organization
- Problem solving
- Recipe and menu memorization
- Drink preparation techniques
- Bar restocking
- Cash and credit transactions
- Hospitality service expertise
- Dining room management
- Patience and tolerance
- Handling difficult customers
- Mixology
- Engaging personality
- Payment processing
- Complex Problem-solving
- Team training and development
- Menu memorization
- Liquor restocking
- Bar service preparation
- Safe service compliance
- Cleanliness and hygiene
- Preparing garnishes
- Clear and effective communication
- Safe food handling procedures
- Craft cocktail preparation
- Maintaining a clean bar
- Aloha POS
- Customer service expertise
- Responsible alcohol service
- Identification verification
- Highly reliable
Timeline
Bartender, manager, server
Granite City Food & Brewery
04.2020 - Current
Bartender
Amvets post
05.2019 - 04.2025
Server, manager
TGI Fridays
08.2017 - 04.2021
Business Management
Waubonsee Community College
08.2016 - 04.2018