Brooke James

• Trained new servers on menu knowledge and customer service techniques to enhance guest experience.
• Assisted in developing training materials for service protocols and best practices.
• Observed and evaluated server performance to provide constructive feedback.
• Coordinated ongoing training workshops to elevate service quality and team performance.
• Collaborated with management to identify training needs and implement solutions.
• Maintained a positive learning environment to encourage team engagement and growth.
• Provided exceptional service to high volume of daily customers.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Provided friendly and attentive service to enhance guest dining experience.
• Took and processed customer orders accurately and efficiently.
• Assisted guests with menu selections and answered food-related inquiries.
• Handled cash transactions and processed payments using point-of-sale system.
• Managed multiple tables simultaneously while maintaining high service standards.
• Resolved guest complaints promptly to ensure satisfaction during visits.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Managed daily operations and team schedules to ensure smooth workflow and optimal service delivery.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Mixed and served cocktails in a fast-paced bar environment.
• Maintained cleanliness and organization of bar area throughout shifts.
• Engaged with customers to provide personalized drink recommendations.
• Processed payments accurately using point-of-sale systems.

• Managed the full guest cycle as a Server, including order taking, POS operation, and accurate cash handling while maintaining strong menu knowledge and service timing.
• Delivered attentive, high-quality service to both dine-in and takeout guests, ensuring a consistently positive and efficient dining experience.
• Oversaw takeout operations as a To-Go Specialist, ensuring accurate orders, proper packaging, and timely guest pickups to enhance customer satisfaction.
• Hosted guests, creating a welcoming first impression, managing waitlists, and strategically seating guests to maintain optimal dining room flow.
• Collaborated with kitchen and front-of-house teams to maintain food quality and accuracy, facilitating smooth service during peak periods.
• Adapted to various roles to support operations and maintain service standards, contributing to overall team effectiveness.

• Wedding & Event Caterer: Executed service for weddings and private events, maintaining high standards of presentation, timing, and attention to detail expected in formal settings.
• Coordinated logistics and catering services for diverse occasions, ensuring seamless execution and client satisfaction.
• Assisted in menu planning to meet client preferences and dietary restrictions.

Set up dining areas, ensuring an inviting atmosphere for guests.

• Performed cleanup after catered events, including washing dishes and sanitizing service areas.
• Managed staff members assigned to catering events; provided guidance on proper procedures for setup and cleanup operations.
• Created attractive buffet displays for catering events, ensuring that all foods were properly arranged and labeled.
• Set up banquet tables with appropriate linens, china, glassware, silverware, condiments, decorations.
• Coordinated with clients to determine desired menu items and special dietary needs.
• Assisted in loading and unloading vehicles before and after catered events, ensuring safe transport of food items.
• Brought cooked dishes to the designated location for serving at the specified time frame.
• Provided excellent customer service by promptly responding to guests' inquiries or complaints during events.
• Cashier: Managed high-volume financial transactions with precision and discretion, ensuring accuracy while maintaining a polished and professional guest interaction.
• Customer Service: Delivered elevated guest service by anticipating needs, resolving concerns with tact, and creating a welcoming, hospitality-driven experience.
• Sales Associate: Enhanced guest experience through thoughtful product recommendations and upselling, contributing to increased revenue during large-scale events.
• Managed cash drawer, balanced daily sales, and recorded discrepancies when necessary.

• Created a polished first impression by warmly welcoming guests and managing reservations and seating flow during high-volume service.
• Greeted guests warmly, managing seating arrangements to enhance flow and guest satisfaction.
• Anticipated guest needs, handled inquiries with professionalism, and ensured a comfortable and inviting atmosphere.
• Coordinated dining room pacing to optimize table turnover while maintaining a seamless and elevated guest experience.
• Collaborated closely with servers and support staff to maintain efficient service standards and dining room organization.
• Communicated daily specials and menu items to enhance guest experience.
• Assisted servers by relaying critical information between kitchen and dining area to ensure timely service.