AMBER WHITTINGTON
Sand Springs,OK
Summary
I have a professional, customer oriented approach developed in a fast paced, attention-to-detail focused background. I have the ability to negotiate and problem solve to reach the best possible outcome for all parties involved.
Patient and empathetic, I have a drive to accomplish and excel at any task given to me. I am a perfectionist, and I have been a proven leader throughout my life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager on Duty/Trainer/bartender/server
Jinya, Ramen Bar/ Colton’s Steakhouse
Tulsa, OK
03.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Health Unit Coordinator
St Peter's Hospital - Emergency Department
01.2020 - 01.2021
- Communicated effectively via a variety of modalities with patients, visitors, hospital staff, and other facilities-often simultaneously, and played an integral role in the communication across the continuum of care
- Functioned as a resource to members of the health care team, working closely with the charge, triage nurse, and physicians to facilitate and support unit operations
- Alerted ER health care team and all pertinent supporting specialists of incoming critical patients to ensure the most efficient coordination of care possible
- Collaborated with all modalities of emergency transportation in the event of a critical transfer and ensured all imaging, records, and relevant intra-facility transfer needs were expedited and thorough
- Provided organizational, clerical, and receptionist support to patient care units-proficiently utilizing programs such as meditech, itellidesk, trace master, PACS, Active 911, Pulsara, Vocera, excel, and word
- Created, maintained, and organized patient charts and EHRs
- Served as patient advocate by responding to call lights, ensuring HIPAA guidelines are followed, and providing excellent patient care services and supporting team members in high patient load situations
- Received training in and provided patient sitter care, interdepartment transport, and assisted with EKGs and some medical procedures
- Coordinated and facilitated all patient admissions-working closely with hospitalists and the house supervisor to find the most suitable patient placement, depending on the nature of the patient's condition and hospital floor availability.
Sales Associate
Fowler Toyota of Tulsa
01.2018 - 01.2020
- Developed on the spot benefit and cost analysis while providing superior customer service and representing the Toyota brand with professionalism.
Front Office Administrative Assistant
Tulsa OBGYN
01.2014 - 01.2015
- Used effective communication, professionalism, multitasking capabilities, technical prowess, and organizational abilities to provide the best patient care possible
- Triaged and prioritized phone calls, scheduled for multiple physicians, checked insurance coverage, and received payments.
Education
BSc in Healthcare Management -
National American University
12.2017
Certified Licensed Massage Therapist -
Clary Sage College
12.2009
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Staff Management
- Training and mentoring
- Financial Management
- Negotiation
- Customer Service
- Teamwork and Collaboration
Certification
- BLS, Basic Life Saver
- FEMA IS-100, Federal Emergency Management Agency; Emergency Management Institute, Introduction to Incident Command System
Affiliations
U.S. Army
Timeline
Manager on Duty/Trainer/bartender/server
Jinya, Ramen Bar/ Colton’s Steakhouse
03.2021 - Current
Health Unit Coordinator
St Peter's Hospital - Emergency Department
01.2020 - 01.2021
Sales Associate
Fowler Toyota of Tulsa
01.2018 - 01.2020
Front Office Administrative Assistant
Tulsa OBGYN
01.2014 - 01.2015
BSc in Healthcare Management -
National American University
Certified Licensed Massage Therapist -
Clary Sage College