Summary
Overview
Work History
Education
Skills
Timeline
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DeLaney Estes

Knoxville,TN

Summary

Professional and adaptable Manager with proven expertise in customer service and problem-solving, honed across roles at BucketHead Tavern and Longhorn Steakhouse. Excelled in creating repeat business through exceptional service, training teams for peak performance, and streamlining operations. Skilled in multitasking and software, ensuring operational excellence and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Manager on Duty/Bartender Shift Manager

BucketHead Tavern
02.2017 - 08.2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bartender/Crew Trainer

Longhorn Steakhouse
01.2015 - 06.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Host

O'Charley's Restaurant & Bar
09.2013 - 10.2014
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

No Degree - Mechanical Engineering/Accounting

Tennessee Tech University
Cookeville, TN

High School Diploma -

Hardin Valley Academy
Knoxville, TN
05-2010

Skills

  • Customer service focus
  • Computer software experience
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Customer Relations
  • Adaptability
  • Processes and procedures

Timeline

Manager on Duty/Bartender Shift Manager

BucketHead Tavern
02.2017 - 08.2022

Bartender/Crew Trainer

Longhorn Steakhouse
01.2015 - 06.2017

Host

O'Charley's Restaurant & Bar
09.2013 - 10.2014

No Degree - Mechanical Engineering/Accounting

Tennessee Tech University

High School Diploma -

Hardin Valley Academy

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DeLaney Estes