SHOYAB NADAT
Batley
Summary
Dynamic Retail Manager with over 20 years of experience in retail management and sales, thriving in fast-paced, customer-focused environments. Proven leadership and multi-tasking abilities have successfully guided teams in both large and small store settings, ensuring high performance and exceptional service delivery. Expertise includes all facets of store operations, such as customer service, recruiting, training, coaching, and performance management, with a strong track record in cash management. Committed to fostering a motivated workforce while driving results in high-turnover environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Duty / Shift Manager
Lidl Supermarkets
Dewsbury
06.2023 - Current
- Managed daily activities and staff coordination to ensure seamless store functionality.
- Managed day-to-day operations to support organizational objectives and enhance productivity.
- Monitored inventory levels and stock volumes. Assisted in managing cash transactions. Supported all store operation procedures.
- Led teams in project execution by delegating tasks effectively and fostering a collaborative environment. Addressed challenges swiftly to minimize disruptions. Inspired team members to achieve collective objectives.
- Implemented established procedures to enhance operational efficiency and maintain store performance.
Retail Foods Manager
Marks & Spencer
Leeds
08.2022 - 02.2023
- Oversaw daily activities within food department, focusing on inventory management and staff coordination.
- Managed sales floor activities to enhance customer satisfaction and implement established store protocols.
- Assisted in setting sales targets and managing store budgets. Supported compliance efforts through thorough due diligence processes.
Office Manager
Accounting Solutions
Dewsbury
12.2021 - 08.2022
- Oversaw high volumes of correspondence while ensuring meticulous record-keeping and prompt response times.
- Streamlined organization of physical files and digitized records for enhanced accessibility and retrieval.
- Oversaw senior management in daily office operations, coordinating meetings and executing various tasks as required.
Career Break
Relocation
09.2021 - 12.2021
Store Manager
Marks & Spencer Simply Foods
London
07.2018 - 08.2021
- Oversaw daily store operations, sales floor activities, and customer service excellence
- Established and exceeded sales targets, managed budgets, and ensured due diligence compliance
- Boosted sales, shrink, and waste performance by executing planograms and merchandising displays
- Managed inventory control processes, optimizing stock levels to enhance product availability.
- Hired, trained, coached, and evaluated high-performing store personnel
- Ensured accurate pricing, inventory, and transaction records
- Outperformed regional peers in sales, waste, shrink, and customer satisfaction
- Oversaw daily store cleaning and general store maintenance to keep company standards
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Training, Developing and Coaching and Managing 25 colleagues
Designated Store Manager / Deputy Store Manager
Salisbury's Supermarkets
London
09.2016 - 07.2018
- Managed daily store functions to ensure seamless operations during manager's absence.
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Oversaw store budget management and target achievement processes.
- Implemented training programs and coaching sessions to elevate skills and productivity of store colleagues.
- Improved customer experience on the sales floor by ensuring optimal inventory levels and implementing efficient store planning.
- Revamped click and collect processes, ensuring superior customer service and satisfaction.
- Coordinated training sessions and mentorship for 22 colleagues, fostering a collaborative work environment.
- Conducted thorough assessments of customer service practices, resulting in 6 gold medals and a significant score improvement from 70.5% to 82%.
- Monitored and optimized customer availability, resulting in a year-to-date score of 97%, exceeding the target of 96.5%.
- Trained and developed team members to enhance performance and productivity.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
Education
Some College (No Degree) - Level 1-B TEC National in Information Technology
Huddersfield Technical College
Huddersfield06-1992
High School - undefined
Birkdale High Secondary School
Dewsbury, Kirklees06-1991
Skills
- Loss prevention
- Recruiting and interviewing
- Customer satisfaction
- Retail inventory management
- Store management
- Retail sales
- Customer service
- Hiring and training
- Communication
- Merchandise planning
- Training and development
- KPI management
- Performance management
- Multi-tasking ability
- Payroll and budgeting
- Performance improvement
- Schedule management
- Training and mentoring
- Cash handling
- Customer service focus
- Employee training
- Workplace safety
- Staff training and onboarding
- Mentoring and coaching
- Safety compliance
- Inventory controls
- Performance reviewing
- Performance monitoring
Certification
- Personal License Holders (APLH)
- Level 2 Qualification
Timeline
Store Duty / Shift Manager
Lidl Supermarkets
06.2023 - Current
Retail Foods Manager
Marks & Spencer
08.2022 - 02.2023
Office Manager
Accounting Solutions
12.2021 - 08.2022
Career Break
Relocation
09.2021 - 12.2021
Store Manager
Marks & Spencer Simply Foods
07.2018 - 08.2021
Designated Store Manager / Deputy Store Manager
Salisbury's Supermarkets
09.2016 - 07.2018
High School - undefined
Birkdale High Secondary School
Some College (No Degree) - Level 1-B TEC National in Information Technology
Huddersfield Technical College
ADDITIONAL WORK INFORMATION
- Salisbury's Supermarkets Duty / Department Manager London - 09/2008 - 09/2016
- Safeway / Morrison's Supermarkets Stock Control/Administration/Trading Manager London - 09/2000 - 09/2008
- Area Project Management Team (Store Refits) London - 05/2004 - 12/2007
- Project Manager (Store Refit) Stamford hill, London - 03/2005 - 05/2005