Lizbeth Tapia
Tampa,FL
Summary
I’m considered a knowledgeable Shift Manager with proficiency in scheduling, money handling and team management. As well as ,successful at overseeing all areas of operations. Making adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
I’m a strategic leader in management fields, known for high productivity and efficient task completion. I possess specialized skills in operational strategy, team leadership, and conflict resolution. Also excelling in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
PHARMACY/FRONT STORE SHIFT MANAGER
CVS Pharmacy
Tampa, FL
06.2019 - 12.2023
- Managed all aspects of shift operations such as staffing, ordering supplies, scheduling breaks.
- Verified accuracy of daily sales reports and reconciled cash drawer at end of shift.
- Provided guidance and support to subordinates when necessary.
- Conducted weekly meetings with store associates to discuss upcoming promotions, events, or changes in policy or procedure.
- Implemented loss prevention measures to reduce shrinkage and theft.
- Adhered to all safety regulations while supervising staff activities throughout the day.
- Resolved customer complaints in a professional manner.
- Trained new employees on company policies and procedures.
- Ensured customer service standards were met through monitoring of staff performance.
- Performed regular audits of the store's financial records and prepared reports for management.
- Performed daily walk-throughs of the store to identify maintenance issues or areas that need improvement.
Store Manager
Family Dollar
Tampa, FL
04.2018 - 06.2020
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Associate of Science - Dental Hygiene
Accelerated Dental Academy
Tampa, FL09-2023
High School Diploma -
Armwood
Tampa, FL05-2018
Skills
- Staff management
- Cash handling
- Inventory management
- Sales reporting
- Loss prevention
- Customer service
- Employee training
- Team building
- Operational efficiency
- Conflict resolution
- Promotional planning
- Performance monitoring
- Supplier ordering
- Safety adherence
- Customer relations
- Marketing management
- Business planning
- Self motivation
- Multitasking Abilities
- Work Planning and Prioritization
- Reliability
- Training and mentoring
Languages
Spanish
Native/ Bilingual
Timeline
PHARMACY/FRONT STORE SHIFT MANAGER
CVS Pharmacy
06.2019 - 12.2023
Store Manager
Family Dollar
04.2018 - 06.2020
Associate of Science - Dental Hygiene
Accelerated Dental Academy
High School Diploma -
Armwood