Madeline Mills
Charlotte,NC
Summary
Dynamic leader with extensive experience as Store Manager / Pharmacy Manager at Walgreens, adept in customer service and team leadership. Excelled in optimizing store operations and enhancing customer satisfaction through innovative strategies and staff training. Proven track record in improving sales and maintaining fiscal responsibility, while mentoring a high-performing team to deliver exceptional patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager / Pharmacy Manager
Walgreens
Charlotte, NC
01.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Education
Associate Degree In Nursing - Nursing Leadership And Management
University of North Carolina At Charlotte
Charlotte, NC04.2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Recruitment and hiring
- Goals and performance
- Policies and procedures
- Staff management
- Performance reviews
Accomplishments
Highest Customer Service score increase (Year over Year) in the Area, approximately 100 stores spanning over N.C., Virginia and Tennessee for Fiscal Year 2024.
Certification
PTCB License, National Pharmacy Technician
CPR License
APHA Immunization License
Timeline
Store Manager / Pharmacy Manager
Walgreens
01.2009 - Current
Associate Degree In Nursing - Nursing Leadership And Management
University of North Carolina At Charlotte