Shanda Hileman
GameDay Grille
Richmond,VA
8
years of professional experience
Dynamic bartender and manager skilled in delivering exceptional customer experiences, fostering teamwork, and ensuring responsible alcohol service. Proven ability to enhance guest satisfaction and improve operational efficiency.
Work History
Bartender/Server/Manager
1 Year 1 Month- Developed knowledge of drink recipes and menu items to enhance guest experience.
- Maintained cleanliness and organization of bar area to uphold health standards.
- Placed and picked up liquor orders
- Interviewed hired and trained front of house employees
- Made sure customers experience was exceptional
- Engaged with customers to build rapport and encourage repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Owner/Operator
6 Years 11 Months- Managed daily operations, ensuring seamless service delivery and client satisfaction.
- Developed and implemented wellness programs, enhancing client engagement and retention.
- Oversaw staff training initiatives, fostering a culture of excellence and teamwork.
- Analyzed client feedback to refine services, improving overall wellness experience.
- Created marketing strategies that increased brand visibility and attracted new clientele.
- Implemented scheduling systems to maximize therapist efficiency and appointment availability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Trained and motivated employees to perform daily business functions.
- Worked with building department and health department to develop a juice bar for vitamin health
Bartender/Server/Manager
3 Years 7 Months- Prepared and served a variety of beverages, ensuring customer satisfaction.
- Adapted quickly to fast-paced environment, demonstrating flexibility during peak hours.
- Assisted in managing inventory levels, reducing waste through efficient stock usage.
- Handled cash transactions accurately, ensuring secure financial operations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Helped with start up procedures such as menu developing and business operations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
Bartender/Server/Manager
2 Years 2 Months- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Increased repeat customer numbers, creating a welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
2 Years - Accounting And Finance
Licensed Massage Therapist
High School Diploma
Skills
Multitasking capabilities
Responsible alcohol service
Menu memorization
Suggestive selling
Hospitality service expertise
Outgoing demeanor
Engaging demeanor
Sanitation practices
Responsible alcohol service
Alcohol service
Complex problem solving
Difficult customer management
Menu knowledge
Hospitality service
Professional presentation
Suggestive selling techniques
Team training
New hire onboarding
Timeline
Bartender/Server/Manager
GameDay Grille
09.2025 - CurrentRead More
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Squirrels Nest Sports Bar
01.2020 - 08.2023Read More
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Sports Page Bar and Grill
06.2019 - 08.2021Read More
Owner/Operator
ReAwaken Wellness Spa
09.2018 - 08.2025Read More
Strayer University
2 Years from Accounting And Finance
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Virginia School of Massage
Licensed Massage Therapist
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Huntingtown
High School Diploma
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