Kimberly Carboun
Mesa,AZ
Summary
Proven leader at Red White & Brew, adept in creative problem-solving and excellent customer service. Spearheaded staff training, enhancing team productivity and service quality. Streamlined operations, significantly reducing guest wait times. Expert in planning and coordination, with a knack for public speaking and fostering professional growth among new hires.
Overview
4
4
years of professional experience
Work History
Head Hostess
Red White & Brew
06.2020 - 06.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Take-Out Server and Trainer
Red White & Brew
06.2021 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Bachelor of Arts - Business (Communication)
Arizona State University
Tempe, AZ05.2024
Skills
- Excellent customer service
- Creative Problem-Solving
- Public Speaking
- Planning and coordination
- New Hire Training
Timeline
Take-Out Server and Trainer
Red White & Brew
06.2021 - Current
Head Hostess
Red White & Brew
06.2020 - 06.2021
Bachelor of Arts - Business (Communication)
Arizona State University
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