Kimberly Carmona
Syracuse,New York
Summary
Certified Pharmacy Technician (CPhT) with nearly 11 years of progressive experience in remote pharmacy, home infusion, inpatient hospital, outpatient, and retail settings. Recognized as a top-five performer at OptumCare at Home for productivity and quality while supporting medication adherence, prior authorization, insurance claims resolution, sterile IV and TPN compounding, healthcare documentation, provider collaboration, and pharmacy operations. Proficient with Epic, Soarian, Omnicell, Pyxis, CPR+, Pinnacle, APEX TPN, Microsoft Office, and HIPAA-compliant documentation. Dedicated to improving patient outcomes through accuracy, efficiency, and exceptional customer service.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Certified Pharmacy Care Technician
Optum, UnitedHealth Group
Syracuse, NY
05.2026 - Current
- Recognized as a top 5 performer in first month of employment for consistently exceeding productivity and quality expectations.
- Conduct high volume outbound patient outreach with dialer to improve medication adherence and therapy compliance.
- Educate patients on medication use and identify barriers that may affect adherence.
- Collaborate with pharmacist, providers, and healthcare teams to improve patient outcomes.
- Accurately document patient interactions while maintaining HIPPA Compliance.
- Manage multiple workflows in a fast- paced remote environment while consistently meeting productivity goals
- Experience with a metric based environment.
Inpatient Certified Pharmacy Technician
Crouse Irving Memorial Hospital
Syracuse, NY
08.2022 - 04.2026
- Prepared sterile intravenous and TPN solutions using USP- compliant aseptic technique.
- Utilized Sorian clinical information system to support outpatient pharmacy operations.
- Maintained Omnicell automated dispensing cabinets to ensure medication availability.
- Prepared and distributed medications accurately throughout the hospital.
- Collaborated with pharmacist, nurses, and physicians to provide safe and timely medication therapy.
- Maintained compliance with hospital policies and medication safety standards.
Certified Pharmacy Technician
Optum, UnitedHealth Group
Syracuse, NY
10.2019 - 07.2022
- Prepared sterile IV medication and TPN solutions using aseptic technique.
- Coordinated weekly home infusion medication deliveries and supply shipments.
- Contacted patients to schedule medication delivers and verify therapy needs.
- Obtained weekly laboratory results from physician offices and laboratories for pharmacist review.
- Maintained Excel spreadsheets for tracking laboratory results for more than 150 patients receiving antibiotics, vancomycin, daptomycin, and TPN therapy.
- Utilized CPR+ and Pinnacle TPN software to support pharmacy workflow.
- Assisted in training newly hired pharmacy technicians.
Certified Pharmacy Technician
SUNY Upstate Medical University
Syracuse, NY
01.2018 - 10.2019
- Utilized EPIC to process medication orders and support inpatient pharmacy operations.
- Restocked and maintained Pyxis automated dispensing cabinets.
- Delivered medications throughout the hospital while maintaining accuracy and efficiency.
- Assisted pharmacist with medication preparation , inventory management and daily pharmacy operations.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Camillus, NY
11.2015 - 01.2018
- Coordinated the preparation and dispensing of more than 400 prescriptions daily in a high- volume retail pharmacy.
- Processed prescriptions orders, insurance claims and third party billing accurately and efficiently.
- Initiated and coordinated prior authorization request by communicating with prescribers, insurance companies and patients to facilitate timely medication approvals.
- Resolved insurance claims rejections and billing issues to minimize delays in patient care.
- Communicated with physicians offices regarding refill authorizations, prescription clarifications, and required documentation.
- Managed medication inventory using McKesson and Cardinal health ordering systems.
- Maintained HIPPA compliance while delivering exception customer service.
Education
High School Diploma -
West Genesee Senior High School
Camillus, NYSkills
- Medication adherence
- Remote pharmacy operations
- Prior Authorization Support
- Insurance Claims Resolution
- Sterile IV Compounding
- TPN Compounding
- Prescription Processing
- Provider Collaboration
- Healthcare Documentation
- HIPPA Compliance
- Data Entry
- Customer Service
Certification
- CPhT - Certified Pharmacy Technician- 3/2017
- Registered Pharmacy Technician- New York
Timeline
Certified Pharmacy Care Technician
Optum, UnitedHealth Group
05.2026 - Current
Inpatient Certified Pharmacy Technician
Crouse Irving Memorial Hospital
08.2022 - 04.2026
Certified Pharmacy Technician
Optum, UnitedHealth Group
10.2019 - 07.2022
Certified Pharmacy Technician
SUNY Upstate Medical University
01.2018 - 10.2019
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
11.2015 - 01.2018
High School Diploma -
West Genesee Senior High School