Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Carr

Haughton,LA

Summary

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.

Overview

20
20
years of professional experience

Work History

Cashier

Rolling Hills Ministries Thrift Store
Bossier City, Louisiana
01.2026 - Current
  • Processed customer transactions efficiently at thrift store checkout.

Assisted customers in locating merchandise and answering inquiries.

  • Engaged with customers to ensure a welcoming shopping experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Certified Pharmacy Technician

Kroger Pharmacy
Bossier City, Louisiana
09.2011 - 07.2021
  • Processed medication orders accurately for customer prescriptions.
  • Assisted pharmacists in preparing and dispensing medications.
  • Managed inventory levels and restocked pharmacy supplies regularly.
  • Provided excellent customer service to patients and healthcare professionals.
  • Maintained electronic records for prescriptions and patient profiles securely.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Entered patient profile information into computer systems accurately and completely.
  • Established and updated patient profiles, medications and insurance details.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.

Certified Pharmacy Technician

Kmart Pharmacy
Bossier City
02.2006 - 08.2011
  • Processed medication orders accurately for customer prescriptions.
  • Assisted pharmacists in preparing and dispensing medications.
  • Managed inventory levels and restocked pharmacy supplies regularly.
  • Provided excellent customer service to patients and healthcare professionals.
  • Collaborated with team members to optimize workflow efficiency in the pharmacy.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Entered patient profile information into computer systems accurately and completely.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.

Education

General Education Diploma
Shreveport, LA

Skills

  • Patient registration
  • Insurance verification
  • Claim processing
  • Healthcare compliance
  • Electronic records management
  • Billing inquiries handling
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Active listening
  • Training coordination
  • Insurance company billing
  • Data entry
  • Health insurance knowledge
  • Information collection
  • Strong empathy
  • Phone and email etiquette
  • Money handling
  • Multitasking and organization
  • Customer service

Timeline

Cashier

Rolling Hills Ministries Thrift Store
01.2026 - Current

Certified Pharmacy Technician

Kroger Pharmacy
09.2011 - 07.2021

Certified Pharmacy Technician

Kmart Pharmacy
02.2006 - 08.2011

General Education Diploma
Kimberly Carr