Kimberly Carrington
Wilber,TX
Summary
Detail‑oriented Program Support Specialist experienced in program operations through data analysis, process improvement, and effective communication. Known for managing priorities, maintaining organized systems, and supporting leadership with timely reporting and insights. Brings a strong a collaborative mindset, and a commitment to delivering high‑quality program outcomes.
Overview
7
7
years of professional experience
Work History
Program Support Specialist- Texas Rising Star
ChildcareGroup
Dallas, Tx
11.2024 - Current
- Assist in data entry and management for program reporting and compliance purposes.
- Collaborated with team members to streamline communication processes within the organization.
- Supported grant application processes through detailed documentation to provide assistance with Quality Initiatives Team.
- Weekly assessment monitoring process for internal systems.
- Expense and mileage reporting subject matter expert for department management team and all staff.
- Assist with onboarding new staff and ensuring day one requirements have been met.
- Assist Leadership team with other duties requested as needed.
Lead Customer Service Specialist
ChildcareGroup
Dallas, Tx
07.2022 - 11.2024
- Led customer service team to resolve complex inquiries and enhance client satisfaction.
- Developed training materials to streamline onboarding processes for new staff members.
- Analyzed staff interactions with customers to identify trends and recommend process enhancements.
- Assisted Department Supervisor with interviewing and training new staff.
Customer Service Supervisor-Web Portal
ChildcareGroup
Dallas, Tx
11.2019 - 04.2022
- Supervised customer service team, ensuring high-quality support and adherence to policies.
- Implemented training programs to enhance staff performance and customer satisfaction.
- Resolved complex customer issues, promoting a positive experience and loyalty.
- Monitored service metrics, driving improvements in response times and issue resolution rates.
Administrative Assistant
DART, Dallas Area Rapid Transit
Dallas, Tx
07.2019 - 11.2019
- View, manage, and process all accounts payable invoices for the train operation utility services including
but not limited to, water, gas, sewer and electricity. - Maintain vendor communications via email, or by phone.
- Assist management with administrative duties upon request.
- Filing, sorting, and maintaining Excel spreadsheets.
Education
Social Work
East Field Jr. College
Mesquite, TxHigh School Diploma -
North Mesquite High School
Mesquite, TxSkills
- Data entry
- Recordkeeping
- Troubleshooting skills
- Customer relations
- Research
- Customer service
- Office administration
- Data analysis
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
Timeline
Program Support Specialist- Texas Rising Star
ChildcareGroup
11.2024 - Current
Lead Customer Service Specialist
ChildcareGroup
07.2022 - 11.2024
Customer Service Supervisor-Web Portal
ChildcareGroup
11.2019 - 04.2022
Administrative Assistant
DART, Dallas Area Rapid Transit
07.2019 - 11.2019
Social Work
East Field Jr. College
High School Diploma -
North Mesquite High School