KIMBERLY CARRINGTON
Madison,AL
Summary
Compassionate and committed servant leader, effectively builds and maintains meaningful relationships. Dedicated to service and helping others succeed with integrity. Practical and logical thinker with thorough attention to detail. Self-starter, dependable, organized, and efficient.
Overview
22
22
years of professional experience
Work History
Church Administrator
First Missionary Baptist Church
Huntsville , AL
2022.08 - Current
- Provide leadership and direction for 12 church staff and 40+ ministries
- Responsible for recruitment, selection, training and staff development
- Administer Church policies, procedures and maintenance programs concerning use of all Church properties and facilities
- Identify cost-savings through implementation of payment review processes
- Provide coverage for vacant Facilities Manager position, including managing contracts, overseeing contractors and vendors, ensuring campus is cleaned and maintained, etc.
- Coordinate volunteer efforts, leading to more organized and impactful service experience for all participants
- Streamline administrative processes to improve overall efficiency and effectiveness within church office
- Manage vendor relationships for necessary services such as landscaping or cleaning ensuring quality control
- Handle confidential matters discreetly while maintaining open lines of communication with church leadership
Interim Church Administrator
First Missionary Baptist Church
Huntsville , AL
2021.01 - 2022.08
- Provide leadership and direction for church staff and ministries
- Administer policies, procedures and maintenance programs concerning use of properties and facilities
- Assist ministries and auxiliaries with activity and event execution
- Provide coverage for vacant Facilities Manager position beginning August 2021 including managing contracts, overseeing contractors and vendors, ensuring campus is cleaned and maintained, etc.
- Coordinate scheduling for 75+ meetings and events on church calendar, avoiding conflicts and maximizing use of available resources
Staff Minister of Youth & Young Adults
First Missionary Baptist Church
Huntsville , AL
2019.11 - 2023.01
- Responsible for planning, coordinating, and promoting youth, young adults, college/university students and scouting programs of church
- Work with ministerial staff, appropriate committees, and program leaders in planning, evaluating, and coordinating all youth ministries of church as well as Young Adults Ministry (YAM), college and university students
- Serve as Chaplain and staff liaison to church’s school, Julius R
- Scruggs Child Development Center and Academy (JRSCDCA) and led weekly chapel
- Assigned additional responsibility of Church Administrator role in January 2021.
Deputy Director, Milwaukee Enrollment Services
State of Wisconsin - Department of Health Services
Milwaukee , Wisconsin
2018.01 - 2019.10
- Promoted within first year based upon ability to implement effective strategies to improve workload and resource management while ensuring performance accountability of staff
- Identified cost saving and productivity increasing practices and craft action plan to achieve result
- Developed and implemented performance metrics for all customer-facing staff to decrease workload and improve customer response
- Shifted culture to focus on promotion of positive customer interactions to increase morale and improve working relations with customers and advocates
- Directed operational activities of agency providing human service programs to residents of Milwaukee County, including all customer-facing interactions, which consists of 3 Section Chiefs, 20 Supervisors and 200+ staff
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
Section Chief, Milwaukee Enrollment Services
State of Wisconsin - Department of Health Services
Milwaukee , Wisconsin
2017.05 - 2018.01
- Successfully oversee administration of economic support programs, including managing workload of 60+ Section staff and three unit supervisors
- Identified cost saving and productivity increasing practices
- Established effective emergency response plan to ensure prompt action during critical situations while maintaining patient safety as top priority
- Increased staff retention rates by implementing comprehensive training programs and fostering positive work environment
- Championed client-centered approach to care
Manager, Milwaukee Customer Care Center
We Energies
Milwaukee , WI
2014.04 - 2017.04
- Effectively managed all day-to-day operations of 200+ seat call center comprised of 8 customer service and 5 collections teams, including leadership of frontline staff and team leads
- Directly accountable for overall center performance; including increase in quality, customer satisfaction and service level objectives, A/R, workforce and budget management
- Responsible for all aspects of hiring, performance monitoring, and employee discipline
- Represented management in collective bargaining process with local labor union.
Supervisor, Customer Care Center Operations
We Energies
Pewaukee , WI
2013.01 - 2014.04
- Personally selected to plan and lead high-level, budget-reducing project; effectively communicated and directed transition of all inbound customer gas calls from Gas Dispatch to Customer Care Center
- Led to $1M in savings in first year
- Strategically developed, managed, and coordinated training program; delivered train-the-trainer sessions to ensure all staff in compliance with company standards.
Dispatch Supervisor
We Energies
Milwaukee , WI
2002.10 - 2013.01
- Effectively supervised team of 12 employees working in 24-hour emergency operations environment; strategically monitored and managed performance expectations and drivers to consistently meet departmental goals
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Managed annual work plan to optimize productivity; actively collaborated with cross-functional teams and union leadership to streamline workflow; established best practices.
Supervisor, Planning and Resource Management
We Energies
Milwaukee , Wisconsin
2009.05 - 2011.07
- Individually selected for promotion amongst peers in highly competitive role; directly accountable for coordination of training program for all dispatch employees and new hires
- Effectively managed projects and workload to ensure on-time delivery, development, testing, and rollout of multiple computer systems, including customer databases, employee call management systems, and work management
- Completed 27% more appointments through robust schedule management
- Led multiple projects to streamline dispatch functions; improved appointment scheduling accuracy; interfaced with public safety and government officials
Education
Bachelor of Arts - Business Management
Alverno College
Milwaukee, WIEssentials of Leadership Program - undefined
University of Wisconsin-Milwaukee, Sheldon B. Lubar School of Business
Milwaukee, WISkills
Human Resource Management
Affiliations
- Total Wellness/Parent Coordinator, The Show Elite Sports 2019
- Board of Directors, AGAPE Community Center, 2014-2017
Timeline
Church Administrator
First Missionary Baptist Church
2022.08 - Current
Interim Church Administrator
First Missionary Baptist Church
2021.01 - 2022.08
Staff Minister of Youth & Young Adults
First Missionary Baptist Church
2019.11 - 2023.01
Deputy Director, Milwaukee Enrollment Services
State of Wisconsin - Department of Health Services
2018.01 - 2019.10
Section Chief, Milwaukee Enrollment Services
State of Wisconsin - Department of Health Services
2017.05 - 2018.01
Manager, Milwaukee Customer Care Center
We Energies
2014.04 - 2017.04
Supervisor, Customer Care Center Operations
We Energies
2013.01 - 2014.04
Supervisor, Planning and Resource Management
We Energies
2009.05 - 2011.07
Dispatch Supervisor
We Energies
2002.10 - 2013.01
Bachelor of Arts - Business Management
Alverno College
Essentials of Leadership Program - undefined
University of Wisconsin-Milwaukee, Sheldon B. Lubar School of Business
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