Summary
Overview
Work History
Education
Technical And Functional Skills
Core Leadership Competencies
Certification
Timeline
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KIMBERLY CARTER

KIMBERLY CARTER

Bartlesville

Summary

Promoted through progressive leadership roles from frontline team member to district-level leadership, bringing firsthand insight into what teams need to succeed. Passionate about coaching, mentoring, and creating opportunities for growth at every level. Builds cultures where employees feel valued, supported, and motivated to deliver safe, high-quality service in alignment with organizational standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager 4

Sodexo
Bartlesville
05.2023 - Current
  • Lead high-volume food service operations with full accountability for financial performance, compliance, and team leadership across a complex school-based environment.
  • Lead, coach, and develop staff through performance management, training programs, and succession planning initiatives.
  • Drove operational improvements to enhance service quality and customer satisfaction across all areas.
  • Strengthened client relationships as a trusted partner, aligning service delivery with district expectations and strategic goals.

General Manager 3

Sodexo
Sperry & Skiatook
05.2021 - 05.2023
  • Managed multi-site K-12 operations with full P&L responsibility to enhance performance.
  • Oversaw operations across various school sites, ensuring service delivery and compliance.
  • Collaborated with district leadership to improve program outcomes and strengthen client relationships.
  • Developed and executed annual business plans focused on efficiency, participation, and satisfaction.

Operations Manager

Sodexo
Owasso
10.2018 - 05.2021
  • Streamlined operational workflows and logistics, enhancing productivity and service efficiency across multiple units, Dewy, Sperry, and Owasso.
  • Partnered with leadership to execute strategic initiatives that aligned with organizational goals.

Food Service Manager

Sodexo
Claremore
04.2017 - 10.2018
  • Managed daily food service operations, overseeing staffing, scheduling, and inventory management to ensure seamless service.
  • Enhanced customer satisfaction through targeted service delivery improvements and program enhancements.
  • Coordinated marketing and branding initiatives to boost participation and engagement.

Supervisor, Food

Sodexo
Claremore
01.2013 - 04.2017
  • Supervised daily operations and staff activities in food service environments.
  • Led and trained staff to enhance service excellence and maintain consistent performance standards.
  • Managed inventory levels and ordered supplies to ensure operational efficiency.

Cashier / Food Service Worker

Sodexo
Claremore
09.2012 - 01.2013
  • Provided exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
  • Provided excellent customer service, addressing inquiries and resolving issues.

Education

Bachelor of Business Administration -

Southern Nazarene University
Bethany, OK
01-2023

Technical And Functional Skills

  • Budgeting & Financial Reporting
  • Inventory & Cost Control Systems
  • Microsoft Office Suite
  • Operational Reporting Tools
  • Food Safety & Compliance Systems

Core Leadership Competencies

  • Multi-Site Operations Leadership
  • K-12 USDA Program Compliance & Meal Pattern Execution
  • Financial Management (P&L, Budgeting, Forecasting)
  • Client Relationship Management & Retention
  • Team Leadership, Coaching & Talent Development
  • Strategic Planning & Operational Execution
  • Food Safety (HACCP, Health Code Compliance)
  • Performance Metrics & KPI Optimization
  • Process Improvement & Cost Control
  • Stakeholder Communication & Influence

Certification

  • ServSafe Certification
  • OSHA-10
  • AllerTrain Certification
  • AI Certification (in progress)

Timeline

General Manager 4

Sodexo
05.2023 - Current

General Manager 3

Sodexo
05.2021 - 05.2023

Operations Manager

Sodexo
10.2018 - 05.2021

Food Service Manager

Sodexo
04.2017 - 10.2018

Supervisor, Food

Sodexo
01.2013 - 04.2017

Cashier / Food Service Worker

Sodexo
09.2012 - 01.2013

Bachelor of Business Administration -

Southern Nazarene University
KIMBERLY CARTER