Kimberly Castillo
Binghamton,NY
Summary
Developed exceptional client relationship-building skills in fast-paced service environment, demonstrating adaptability and effective communication. Skilled in addressing client concerns, managing inquiries, and providing tailored solutions. Seeking to leverage these abilities in new field to drive customer satisfaction and operational efficiency.
Role.
Overview
2
2
years of professional experience
Work History
Client Services Associate
Club Pilates
Hoboken
12.2025 - 03.2026
- Guided new clients through class options, membership plans, and introductory sessions.
- Fostered a warm, supportive environment aligned with the studio’s wellness values.
- Supported studio operations by coordinating with instructors and ensuring readiness for each class.
- Build strong client relationships by providing personalized assistance and anticipating customer needs.
Receptionist/cleaning
Planet Sun
West New York
10.2023 - 02.2026
- Delivers exceptional customer service.
- Assists with membership updates, customer complaints, and tanning/product selling services.
- Disinfect equipment
Education
Bachelor of Science - Nursing
Binghamton University
New York06.2029
High School Diploma - undefined
North Bergen High School
North Bergen06.2024
Skills
- Time Management
- Money handling
- Typing
- Customer service
- Administrative Work
- Empathy and patience
- Issue resolution
- Data entry proficiency
LANGUAGES
English (Advanced)
Spanish (Conversational)
Activity
- 4-H Youth Urban Farm Program at Guttenberg Arts- CERTIFICATE OF COMPLETION
- Engaged in hands-on sustainable agriculture projects to promote environmental awareness and community development.
- June to August 2021
Section name
- 2022 WINTER SMART PROGRAM- CERTIFICATE OF COMPLETION
- Completed the Winter SMART Program focused on leadership and academic enrichment.
- January 2022 to March 2022
Timeline
Client Services Associate
Club Pilates
12.2025 - 03.2026
Receptionist/cleaning
Planet Sun
10.2023 - 02.2026
High School Diploma - undefined
North Bergen High School
Bachelor of Science - Nursing
Binghamton University