Kimberly Castillo-Guzman
Los Angeles,CA
Summary
Customer-focused professional with over five years of experience in customer service and healthcare environments. Skilled in conflict resolution and team collaboration, consistently delivering results under pressure. Proven ability to adapt quickly to new challenges while maintaining organizational excellence and building strong relationships in diverse settings. Committed to providing exceptional service that enhances client satisfaction.
Overview
6
6
years of professional experience
Work History
Herbalist
Tao of Wellness
07.2023 - 12.2024
- Ensured precise fulfillment of doctor's orders for herbal prescriptions, contributing to positive patient outcomes and treatment adherence
- Developed confidence and leadership skills by managing patient concerns and ensuring effective resolutions in a fast-paced setting
- Played a key role in strengthening team communication and creating a cooperative work environment
- Maintained and organized inventory of herbal supplies, ensuring availability and abiding by clinic standards
- Worked independently managing tasks efficiently while upholding clinic protocols and continuing to high standards of accuracy
- Adapted quickly to the role, and learned new complex procedures with minimal supervision
Sales Associate, Floor Specialist
Urban Outfitters
01.2019 - 04.2023
- Underwent a managerial position, occasionally running the store
- Communicated well with fellow associates and managers to promote a healthy, open atmosphere
- Refined patience skills when dealing with non-compliant customers
- Handled general store organization and ensured a clean, safe workplace environment
- Confident in processing payments with accuracy
Education
General Science
Santa Monica College
Santa Monica High School Diploma -
Alliance Luskin Academy
Skills
- Team leadership
- Organizational and attention to detail
- Communication
- Time management
- Customer service
- Conversational Spanish
- Computer literacy
Timeline
Herbalist
Tao of Wellness
07.2023 - 12.2024
Sales Associate, Floor Specialist
Urban Outfitters
01.2019 - 04.2023
General Science
Santa Monica College
High School Diploma -
Alliance Luskin Academy
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