Lailani Hart

• Educated clients on the therapeutic properties of various herbs and plants.
• Conducted workshops to promote herbal medicine practices within the community.
• Maintained inventory of herbal products, ensuring quality and freshness standards.
• Implemented process improvements for efficient product formulation and packaging workflows.
• Maintained a clean, organized, and inviting shop environment that encouraged customers to explore diverse product offerings.
• Studied healing properties of plants and herbs to treat patients and offer natural alternatives to modern medicine.
• Maintained stock levels and ordered new stock to meet expected increases in demands.

• Facilitated communication between patients and medical personnel, improving patient experience and satisfaction.
• Maintained clean, neat, and operational facilities to serve program needs.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Shadowed healthcare professionals to understand patient care procedures and protocols.
• Assisted in documenting patient histories and updating medical records accurately.
• Observed and learned various diagnostic tools and their applications in clinical settings.
• Engaged with patients to enhance communication skills and empathy in care delivery.
• Supported staff by organizing training materials for new interns and shadowing students.
• Observed Occupational Therapy, Physical Therapy, and Speech & Language Therapy job actions.

• Provided exceptional customer service, fostering a welcoming environment for patrons.
• Prepared high-quality beverages according to established recipes and customer preferences.
• Assisted in training new baristas on equipment usage and customer service protocols.
• Maintained cleanliness and organization of workstations and dining areas.
• Monitored inventory levels, assisting in ordering supplies to prevent shortages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Handled cash register operations, ensuring accurate transactions and cash management.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Lead shifts with patience and diligence to ensure all tasks were divided evenly and completed accurately and on time.
• Redirected employee behavior to maximize productivity and ensure effective time management.
• Prepared store operations by activating machinery and verifying stock levels for optimal readiness.
• In charge of issuing receipts, refunds, change, and tickets.
• Handled customer transactions by issuing receipts, refunds, change, and tickets efficiently.
• Organized store environment to ensure cleanliness and order.
• Resolved employee and customer issues by adhering to policies and fostering a positive environment.

• Educated customers about promotions, enhancing their shopping experience and driving sales.
• Help customers by guiding them and answering their questions.
• Guided customers and answered their questions, ensuring a positive and informative interaction.
• Took customer orders accurately and efficiently.
• Arranged and stocked cashier station for optimal efficiency.
• Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
• In charge of arranging and stocking cashier station.
• Maintained clean and orderly checkout areas and dining room.
• Familiar with and proficient in the use of safe food handling techniques.

• In charge of security and access privileges at an unit condominium complex.
• Maintained cleanliness and organization of gate area to ensure a welcoming environment.
• Reported issues to supervisors promptly to maintain operational efficiency.
• In charge of security and access privileges at a unit condominium complex.
• Conducted regular property safety inspections and implemented corrective actions for identified hazards.
• Maintained cleanliness of pool area and monitored chemical levels for water treatment systems.
• Kept the area and pool clean as well as maintaining and collecting data on the chemicals and water treatment machinery.

• National Beta Club
• GPA: 4.26 GPA

Current Sophmore

• Dean's List [Spring 2029]
• ODU Presidential Scholarship Recipient
• Academic Honors Scholarship Recipient
• Obici Healthcare Pathway Scholarship Recipient
• Alpha Xi Delta Member
• Health Services Administration Student Association Social and Service Chair