Summary
Overview
Work History
Education
Skills
References
Timeline
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Kimberly Cellent

Charlotte,NC

Summary

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Call Center Agent

Iqor
05.2019 - 08.2023
  • Achieved exceptional productivity and quality standards in outbound customer service calls
  • Maintained accurate data entry for customer interactions
  • Delivered friendly and professional responses to customer inquiries.
  • Managed over 50+ calls per day

Department Supervisor

The Doughnut Peddler
02.2015 - 04.2019
    • Coordinate and supervise department activities to achieve desired objectives
    • Analyzed department issues and implemented appropriate corrective actions
    • Monitored and provided job training to improve employees' technical skills.

Senior Collections Representative

National Landmark
01.2014 - 03.2019
    • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
    • Worked in call center environment handling manual and automatically dialed outbound calls.
    • Achieved performance goals on consistent basis.
    • Maintained high volume of calls and met demands of busy and productive group.

Education

High School Diploma -

Central Piedmont Community College
01.2010

Skills

  • Customer Service
  • Multitasking
  • Problem Solving
  • Service standard compliance
  • Attention to Detail
  • SAP
  • Outlook
  • Oracle
  • Workday
  • Salesforce
  • MSO
  • Technical Support
  • Documentation and reporting
  • Written and oral communication

References

References available upon request

Timeline

Customer Service Call Center Agent

Iqor
05.2019 - 08.2023

Department Supervisor

The Doughnut Peddler
02.2015 - 04.2019

Senior Collections Representative

National Landmark
01.2014 - 03.2019

High School Diploma -

Central Piedmont Community College
Kimberly Cellent