Kimberly Cerny
Houston
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
Work History
Real Estate Consultant
Sigma Relocation
01.2021 - Current
- Maintained accurate records of client interactions including all information regarding appointments, tours and leases.
- Collaborated with property owners, brokers and leasing agents to identify available rental units according to clients' needs.
- Developed excellent communication skills through providing advice and guidance on property-related matters.
- Guided prospective tenants through property showings, facilitating successful lease agreements and fostering strong client relationships throughout the rental process.
- Advised clients on property investment opportunities and market trends.
Medicare Insurance Agent
Assurance IQ
04.2022 - 10.2024
- Conducted client consultations to provide tailored Medicare insurance solutions, enhancing customer satisfaction and retention.
- Managed client portfolios by ensuring timely policy renewals and efficiently resolving claims and concerns.
- Collaborated with a team to optimize sales strategies and maintain high standards of customer service.
- Guided clients through complex Medicare plan comparisons by explaining policy features, addressing eligibility questions, and facilitating informed enrollment decisions that supported positive outcomes for policyholders.
Lead Sales Associate
Fresh Services
12.2012 - 01.2021
- Led and motivated a sales team to consistently exceed monthly revenue targets for lawn care products and services.
- Trained and mentored team members to enhance product knowledge, sales techniques, and customer service skills.
- Trained new employees on proper sales techniques, procedures, and policies.
- Led sales team in delivering exceptional customer service experiences.
- Trained new staff on safety protocols and operational procedures.
Education
Associate of Applied Science - Business Education
San Antonio College
San Antonio, TXBachelor of Science - Legal Studies
Advanced Legal Studies
Houston, TXSkills
- Microsoft Office Suites
- Marketing
- Sales presentations
- Client relations
- Residential real estate
Timeline
Medicare Insurance Agent
Assurance IQ
04.2022 - 10.2024
Real Estate Consultant
Sigma Relocation
01.2021 - Current
Lead Sales Associate
Fresh Services
12.2012 - 01.2021
Associate of Applied Science - Business Education
San Antonio College
Bachelor of Science - Legal Studies
Advanced Legal Studies